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Lessons Learned from the VTrckS Provider Order Pilot (VPOP): CDC and Grantee Perspectives

National Immunization Conference Hyatt Regency Atlanta International Ballroom South Thursday, April 22, 2010 10:30 – 11:30 AM. Lessons Learned from the VTrckS Provider Order Pilot (VPOP): CDC and Grantee Perspectives. Brief VPOP Overview VPOP Statistics and Evaluation Results

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Lessons Learned from the VTrckS Provider Order Pilot (VPOP): CDC and Grantee Perspectives

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  1. National Immunization Conference Hyatt Regency Atlanta International Ballroom South Thursday, April 22, 2010 10:30 – 11:30 AM Lessons Learned from the VTrckS Provider Order Pilot (VPOP): CDC and Grantee Perspectives

  2. Brief VPOP Overview VPOP Statistics and Evaluation Results VPOP Lessons Learned Transition: VPOP to VTrckS VPOP Questions and Panel Discussion Open Q&A from Audience Agenda

  3. Conduct a test run of online ordering processes Engage the provider community early in the process Test a simplified version of the implementation process Capture feedback and lessons learned from grantees and providers to apply to the full VTrckS solution Reduce the burden of handling paper forms and increase order accuracy CDC implemented VPOP in May 2009 to address several strategic objectives

  4. How does VTrckS Provider Ordering Pilot (VPOP) differ from VTrckS? 1Subject to contract modification

  5. Providers from the four VPOP grantees have used VTrckS to place 1,220 vaccine orders VPOP Statistics as of April 16, 2010

  6. In October, provider satisfaction rose from 62% to 76%, with respondents reporting that VTrckS was easy to use VPOP Evaluation Results: Overall System Performance 76% of providers agree with the statement

  7. In October, 71% of respondents concurred that VTrckS is a satisfactory replacement for existing vaccine ordering methods VPOP Evaluation Results: Overall System Performance 71% of providers agree with the statement

  8. Grantee approval rose from 70% in June to 80% in August, with respondents agreeing that their providers are satisfied with VTrckS VPOP Evaluation Results: Overall System Performance 80% of grantees agree with the statement

  9. In June, 14% of grantees agreed VTrckS was a satisfactory replacement for existing ordering methods, by August 100% agreed VPOP Evaluation Results: Overall System Performance 100% of grantees agree with the statement

  10. 49% of respondents indicated that the ID proofing process was easy to complete VPOP Evaluation Results: Identity Proofing Process 49% agreed that the ID Proofing process was easy

  11. The survey revealed that the ID proofing process took between 6 to 15 business days VPOP Evaluation Results: Identity Proofing Process 29 respondents (46%) used a notary while 34 used an immunization program representative “How many business days did it take to have your picture identification reviewed by an authorized agent (Notary Public or Immunization Program representative) for the Vaccine Tracking System (VTrckS)?”

  12. VPOP grantee and provider feedback resulted in important changes

  13. Lessons learned from VPOP are being incorporated into full VTrckS planning efforts • Develop enhancements for “identity proofing” to simplify access for 100,000+ VTrckS users • Engage the immunization program early to review processes and understand changes • Communicate effectively and often with the user community to update them on the implementation and transition activities • Support end users by balancing implementation plans with other non-VTrckS responsibilities (flu season, back to school, etc.) • Include end users in testing whenever possible

  14. VPOP Panel Discussion Members Contact Information • California • Maria Volk - Maria.Volk@cdph.ca.gov • Claudia Aguiluz - Claudia.Aguiluz@cdph.ca.gov • Chicago • Maribel Chavez-Torres - Chavez-Torres_Maribel@cdph.org • Colorado • Nicole Ortiz - Nicole.Ortiz@state.co.us • Chris Duggar - Christopher.Duggar@state.co.us • Massachusetts • Robert Morrison - Robert.Morrison@state.ma.us

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