COMP3470 IS33 People-Centred Information Systems Development

1. School of Computing FACULTY OF Engineering COMP3470 IS33 People-Centred Information Systems Development Module Leader: Lydia Lau Lectures: Wed 11-12 in LT4 Thu 2-3 in LT4 Pre-requisites: LUBS2150 (or equivalent) IS33 Introduction

2. Objectives (as in handbook) • Demonstrate an understanding of the ‘people issues’ • Evaluate approaches to information systems development in terms of ‘people issues’ • Specify the organisational, physical and job context into which computer-based IS have to fit • Determine the impact on job design of IS design • Identify non-technical causes of IS failure and its prevention IS33 Introduction

3. Why are people issues important? • A brief history of IS evolution: 60s - mainframe 70s - mainframe /minis /DBMS /(ARPANET) 80s - office automation, PCs, LANs late 80s/ early 90s – BPR, enterprise-wide systems 90s - the Net, WWW, knowledge management systems, e-commerce late 90s /early 21stC – e-communities, e-government, Now - mobiles/PDAs; Wii /digital TVs…etc IS33 Introduction

4. What is P-C? Individual HCI ergonomics People- centred Group CSCW Organisation Society culture business processes legal knowledge management ethics diversity health professionalism IS33 Introduction

5. What is ISD? socio-tech IS development methodologies soft system user-centred prototyping techniques UML ethnography rich picture mock-up scenarios IS33 Introduction

6. So, P-C ISD is HCI socio-tech Individual ergonomics • Need to ask Why? What? When? How? and Who? soft system methodologies user-participation People-centred IS development Group CSCW prototyping techniques Organisation culture UML business processes ethnography Society knowledge management rich picture mock-up ethics legal scenarios diversity health IS33 Introduction

7. Leavitt’s Diamond Structure Technology Task People Leavitt HJ (1965), “Allied organizational change in industry: Structural, technological and humanistic approaches”, in J G March (ed.) Handbook of Organisations (pp.1144-1170), Chicago:Rand McNally. IS33 Introduction

8. Plan for lectures Weeks 1-5: • Setting the scene, LASCAD case study • ISD approaches, and two more case studies Week 6 -10: • Change Management • (reading week) • E- and M-everything • HCI revisited and Computer Supported Cooperative Work • Business Process Re-engineering • Knowledge Management Last lecture : Round-up & Exam Prep IS33 Introduction

9. Assessment • Examination: 80%; 2 hour(s); Open notes • Coursework: 20% • A short exercise (10%) set in week 3 and deadline for submission in week 7 on 13th Nov. • A short essay - no longer than 1000 words (10%), set in week 8, submission date in week 10 on 5th Dec IS33 Introduction

10. Reading list • Avison D & Fitzgerald G, Information Systems Development – Methodologies, Techniques and Tools, 3rd or 4th edition, 2002 or 2006. • Brown JS & Duguid P, The Social Life of Information, Harvard Business School Press, 2000. • (Preece J, Rogers H and Sharp Y, Interaction Design: Beyond Human-Computer Interaction, John Wiley & Sons , 2002.) • + selected papers & chapters…. See module web site under ‘resources’ IS33 Introduction

11. What did last year’s students say? • See end of module feedback IS33 Introduction

12. Homework To be completed before lecture on Thursday 9th October: • Get this paper from Library’s collection of electronic journals – Dennis A R, Carte T A and Kelly G G, “Breaking the rules: success and failure in groupware-supported business process reengineering”, in Decision Support Systems, Volume 36, Issue 1 (Sept 2003), pp.31-47, Elsevier Science Publishers B.V. • Write down on a piece of paper a list of ‘people issues’ raised in this article, and bring it to the lecture on 9th October. IS33 Introduction

13. Take home knowledge from this lecture: • The diagram on ‘P-C ISD’ • The Leavitt’s Diamond IS33 Introduction