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COMP3470 IS33 People-Centred Information Systems Development

School of Computing FACULTY OF Engineering. COMP3470 IS33 People-Centred Information Systems Development. Week 7: Lecture 2 Domain: e- or m-everything. Name the e-things! (and any m- equivalence?). Some examples:. e-business for supermarkets e-business for commercial radio stations

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COMP3470 IS33 People-Centred Information Systems Development

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  1. School of Computing FACULTY OF Engineering COMP3470 IS33 People-Centred Information Systems Development Week 7: Lecture 2 Domain: e- or m-everything IS33 e- or m- everything

  2. Name the e-things! (and any m- equivalence?) Some examples: • e-business for supermarkets • e-business for commercial radio stations • e-learning for HE • e-learning for CPD • e-health for primary care • e-health for hospital IS33 e- or m- everything

  3. Leavitt’s Diamond Structure Technology Task People Leavitt HJ (1965), “Allied organizational change in industry: Structural, technological and humanistic approaches”, in J G March (ed.) Handbook of Organisations (pp.1144-1170), Chicago:Rand McNally. IS33 e- or m- everything

  4. Your turn! In your chosen example, think of a ‘new application to be introduced’. Use the Leavitt Diamond to assess the impact on the organisation… • People • Technology • Task • Structure In particular, what are the arrows for? IS33 e- or m- everything

  5. Technology • online shopping web site, paypal?, personalisation for shoppers, secured transactions • media streaming (listening on-line), web chat, advertising (…), digital right mgmt (need to be more specific..) 3/4 content delivery, authentication/secured learning ‘space’, interactive learning environment (teacher-student, student-student) etc 5/6 online pharmacy, self diagnosis, patient records(?), FAQs, health information etc IS33 e- or m- everything

  6. People: Who are the stakeholders? • suppliers, shoppers, distributors, staff, IT staff, shareholders • listeners, advertisers, staff, shareholders, regulators, suppliers (new agencies, artists, record companies) • students, lecturers, HEFCE, employers, NUS, AUT, administrators, suppliers (books, journals, stationeries), collaborators (companies), research councils, UCAS(?) • professionals (i.e. students), teachers, admin, regulatory bodies (Professional bodies), <<shareholders(?)>>, clients (i.e. employers) • patients, doctors, nurses, admin (incl receptionists), health authority, PCT, … • pharmacists, doctors, radiographers, ..and other staff/specialists/technicians, NHS, suppliers (medicine, equipments)… IS33 e- or m- everything

  7. Task • Order processing (generate picking lists, picking/packing products, delivery..), payment (on-line) • handle email requests, archive previous recordings digitally, setup guest on-line chat • Teacher to conduct real-time class discussion, registration, tracking of process • secured login (identification of students), teacher to deliver/update content • issue prescription (new/repeat), appointment bookings (for GP – hospitals), bookings (patients to see GP), • on-line medical advise on demand, help desk, hospital appointment, prescription.. IS33 e- or m- everything

  8. Structure (there is a tradeoff between changing job spec or changing structure) • Local delivery teams; new business units • expand IT dept (recruit certain skills) • content author? Flexible learning unit? • accreditation body for on-line CPD teaching, IT support unit (for staff/students) • IT skills (Local health authority to provide IT support for surgeries?) • etc IS33 e- or m- everything

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