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Return Rate: NTF Store Channel Battery Issues – Motorola Devices

Return Rate: NTF Store Channel Battery Issues – Motorola Devices. Bob Flynn. NTF Store Channel (Battery/Motorola) - Project Overview. 0%. 98%. 98%. 85%. 33%. 9. Measure. Improve. Control. Define. Analyze. Project Phase. Project Phase. Validate Tests Select, Implement. SIPOC CTQ.

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Return Rate: NTF Store Channel Battery Issues – Motorola Devices

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  1. Return Rate: NTF Store ChannelBattery Issues – Motorola Devices Bob Flynn

  2. NTF Store Channel (Battery/Motorola) - Project Overview 0% 98% 98% 85% 33% 9 Measure Improve Control Define Analyze Project Phase Project Phase Validate Tests Select, Implement SIPOC CTQ Data collection Establish baseline Root Cause Hypothesis Testing Measure 5/18 5/22 6/30 9/10 7/31 Timeline - EST

  3. NTF Store Channel (Battery/Motorola) – Project Details Actions to Date Key Findings & Next Steps Control Chart • Key Findings: • Motorola Battery/Charger issue. • CLNR process not addressing Battery issues. • Intervening with Battery Replacement in Store • Effective Resolution • Lower Cost • Better Customer Experience • Next Steps: • Expand trials for volume and geographic diversity. • Define OEM responsibility for Battery. • Develop ROE for Battery vs. Device Replacement. • Completed Charter, SIPOC, CTQ, Process Map • Visited CRW • Developed small scale trial to test solutions. • Working with CRW to explore options for Motorola Charger Issue • Established core team to support project. • Reviewed current troubleshooting resources.

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