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Guidelines for Quality Assurance in Training

Guidelines for Quality Assurance in Training. Prof. Dr. Erwin Seyfried FHVR Berlin. Quality / Quality Assurance?. Continuous re-design of policies and services based on assessments of performance and (newly emerging) customer needs

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Guidelines for Quality Assurance in Training

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  1. Guidelines for Quality Assurance in Training Prof. Dr. Erwin Seyfried FHVR Berlin

  2. Quality / Quality Assurance? • Continuous re-design of policies and services based on assessments of performance and (newly emerging) customer needs • Sustainable development of policies, organizations and individuals • LEARNING CULTURE ... • ... + application of tools & techniques

  3. Factors demanding for quality

  4. Total Quality Management • Total: strategy for quality that involves all stakeholders of an organisation • Quality: orientation towards the needs of external and internal customers • Management: responsibility of the top management level

  5. Guideline No. 1Establish within the institution a responsible position for quality assurance management (appoint a person or set up a committee) • One agency for all relevant information • Coordination for the complex task of quality assurance • Point of contact for employees and external partners • Facilitating control of quality assurance measures

  6. Guideline No. 2Agreement on objectives, including establishment of processes for monitoring and auditing results • Objectives are transparent • Objectives are accepted to a high degree (after common discussion) • Increased probability for realization of objectives • Obstacles can be anticipated in advance

  7. Guideline No. 3Express defined and agreed objectives in terms of department units and individual positions/functions • Involvement of employees, increased consciousness for organisational objectives • Increased probability for realization of objectives due to motivated employees • More clarity about requirements

  8. Guideline No. 4Set criteria for the selection of teachers and trainers and match with the needs of the trainees • Improvement of teaching • Increased probability for successful training courses • Positive for the reputation of the training institute and therefore for getting customers

  9. Guideline No. 5Implement an overall training plan for further education of staff and training providers • Career development in accordance with organisational goals • Support of organisational development by human resources development • Purposeful investment in further education

  10. Guideline No. 6Regular inquiry to evaluate training outcomes (former students/ customers) • Proving of learning outcomes • Information about long-term effects • Information about the applicability of learning contents • Information about effects on career pathways • Increased customer loyalty

  11. Guideline No. 7External audit and/or peer review • Getting feedback from outside the organisation / objective comparison • Finding appropriate standards for the own performance • Counselling of specialists in the field (peer review)

  12. Guideline No. 8 Analysis of internal and external data, examine results and final grades • Legitimacy for stakeholders • Systematic account of performance and output • Providing information for quality improvement

  13. Guideline No. 9 Internal and external recognition/consensus on the need for change: incentives and rewards • Strengthening motivation and commitment of employees • Establishment of a quality culture • Representation in public relations

  14. Guideline No. 10 Evaluation of processes which have been changed. Lessons learned. Feedback to the system • Creation of a quality cycle allowing continuous adaptation to change • Improvement of processes and results • Stopping unfavourable developments

  15. Quality assurance in practice • Return on Quality? • Relation of cost and benefit • Quantification of cost and benefit for a quality management system

  16. Challenges for Quality Management • Combination of internal and external assessment of service quality • Definition of quality indicators • Data collection and data processing • Change Management • Organisational and individual resistance towards change • Innovation

  17. Quality Assurance and Learning Combining ... • Quality assurance: monitoring of progress with the • Instruments to support a Learning Organisation = QUALOBSTER

  18. Contacts Questions, comments, proposals: e.seyfried@berlin.de

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