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Beyond the Survey: Innovative Techniques for Learning About Your Patrons

Beyond the Survey: Innovative Techniques for Learning About Your Patrons Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library October 14, 2011 11:00 AM—12:00 PM. Resources. http://www.lrs.org/cal2011resources.php. Available Data.

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Beyond the Survey: Innovative Techniques for Learning About Your Patrons

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  1. Beyond the Survey: Innovative Techniques for Learning About Your Patrons Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library October 14, 2011 11:00 AM—12:00 PM

  2. Resources http://www.lrs.org/cal2011resources.php

  3. Available Data

  4. Facilitated Group Discussion

  5. Unfacilitated Group Discussion

  6. Quick Polls

  7. Quick Polls

  8. Interviews

  9. Example: Douglas County Libraries

  10. Example: Douglas County Libraries

  11. Card Sorting Photo credit: University of Michigan Library http://www.lib.umich.edu/files/usability_reports/libs-svces-depts-card-sort-report.pdf

  12. Unobtrusive Observation

  13. Filming

  14. Collage

  15. Diary

  16. Your Ideas?

  17. Scenarios

  18. Scenarios • Programming (One Book, One Community) • Search Behavior • Physical Space • Staff/Internal Development

  19. Questions?

  20. Resources http://www.lrs.org/cal2011resources.php

  21. Thank You! www.lrs.org |lrs@lrs.org | 303.866.6900 Twitter: @lrs_co |Facebook: LibraryResearchService

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