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Innovating Patron Learning: Beyond Surveys

Explore innovative techniques for learning about your patrons, including facilitated and unfacilitated group discussions, quick polls, interviews, card sorting, unobtrusive observation, filming, collage, diary, scenarios, and more. Gain insights into programming, search behavior, physical space, and staff/internal development.

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Innovating Patron Learning: Beyond Surveys

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  1. Beyond the Survey: Innovative Techniques for Learning About Your Patrons Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library October 14, 2011 11:00 AM—12:00 PM

  2. Resources http://www.lrs.org/cal2011resources.php

  3. Available Data

  4. Facilitated Group Discussion

  5. Unfacilitated Group Discussion

  6. Quick Polls

  7. Quick Polls

  8. Interviews

  9. Example: Douglas County Libraries

  10. Example: Douglas County Libraries

  11. Card Sorting Photo credit: University of Michigan Library http://www.lib.umich.edu/files/usability_reports/libs-svces-depts-card-sort-report.pdf

  12. Unobtrusive Observation

  13. Filming

  14. Collage

  15. Diary

  16. Your Ideas?

  17. Scenarios

  18. Scenarios • Programming (One Book, One Community) • Search Behavior • Physical Space • Staff/Internal Development

  19. Questions?

  20. Resources http://www.lrs.org/cal2011resources.php

  21. Thank You! www.lrs.org |lrs@lrs.org | 303.866.6900 Twitter: @lrs_co |Facebook: LibraryResearchService

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