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Explore innovative techniques for learning about your patrons, including facilitated and unfacilitated group discussions, quick polls, interviews, card sorting, unobtrusive observation, filming, collage, diary, scenarios, and more. Gain insights into programming, search behavior, physical space, and staff/internal development.
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Beyond the Survey: Innovative Techniques for Learning About Your Patrons Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library October 14, 2011 11:00 AM—12:00 PM
Resources http://www.lrs.org/cal2011resources.php
Card Sorting Photo credit: University of Michigan Library http://www.lib.umich.edu/files/usability_reports/libs-svces-depts-card-sort-report.pdf
Scenarios • Programming (One Book, One Community) • Search Behavior • Physical Space • Staff/Internal Development
Resources http://www.lrs.org/cal2011resources.php
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