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STATE AND LOCAL PERSPECTIVE ON ONE-STOP CREDENTIALING

STATE AND LOCAL PERSPECTIVE ON ONE-STOP CREDENTIALING. APPROACHING CREDENTIALING FROM THE STATE PERSPECTIVE. Guiding Principles. The Workforce Innovation Act Of 2000 Established The Following Guiding Principles For Implementation Of Florida’s Workforce Development System.

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STATE AND LOCAL PERSPECTIVE ON ONE-STOP CREDENTIALING

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  1. STATE AND LOCAL PERSPECTIVE ON ONE-STOP CREDENTIALING

  2. APPROACHING CREDENTIALING FROM THE STATE PERSPECTIVE

  3. GuidingPrinciples The Workforce Innovation Act Of 2000 Established The Following Guiding Principles For Implementation Of Florida’s Workforce Development System. • Local Flexibility and Integration • Local Board and Private Sector Leadership • Universal Access • Streamlined Services • Increased Accountability • Empowered Individuals

  4. Mission Establish a quality workforce delivery system that encompasses the vision put forth by the Florida Legislature in their passage of the Workforce Innovation Act. The State’s Perspective

  5. Plan of Action • Establish a framework for providing guidance and direction in service delivery and customer service that guarantees Floridians access to a quality workforce delivery system • Ensure local planning, design and management to every extent possible • Provide necessary guidance and technical assistance to the local workforce boards in meeting the minimum credentialing standards

  6. Minimum Credentialing Standards • Branding • Resource Room Requirements • ADA Standards & Poster Requirements • Operating Hours • Skill Standards for Front Line Staff • Programs and Activities to be Provided On Site, by Referral, or Through Internet Connection

  7. Branding 1. Design Logo/Brand State System; Federal Requirements • Each full-service, satellite and remote access location should display the One-stop brand adopted by the State Workforce Development Board. Logos should be used when possible in all advertisements and written communications.

  8. Resource Room Requirements 2. Minimum Resource Room Requirements • A resource room or area, of local design, should be required at all full service One-Stops. The following information, at a minimum, should be available in ALL One-Stops, including those that are not full servicecenters:

  9. Resource Room Requirements • Labor Market Information (LMI): The most current labor market publications and resources should be accessible to users in order for them to make informed decisions. The following are examples of LMI resources that should be available and updated as necessary for Resource Room use.

  10. Resource Room Requirements • Occupational Career Posters • Wage Conversion Posters • Jobs On-line Posters • What Jobs in Florida Pay (Occupational Wage Survey publications) • What are Tomorrow’s Hot Jobs (Industry and Occupational Projections publications) • Career Information Delivery System (customized career decision making tools like CHOICES)

  11. Resource Room Requirements • Florida’s Research and Economic Database (FRED) • America’s Career Kit • Occupational Network • Florida Training and Education Network • What Should I Pay My Employees • (Occupational Wage Survey publication) • Where Will Businesses Like Mine be in the Future (Industry and Occupational Projections publications)

  12. Resource Room Requirements Equipment/Connectivity: oInternet Access oBasic Software Programs determined locally such as: ØTechnical skills self-assessment ØResume Building ØInterviewing Skills

  13. Resource Room Requirements Knowledgeable staff available to provide assistance on the use of software programs, using labor market information and other web-based resources.

  14. ADA Standards and Poster Requirements 3. Minimum ADA Standards & Posters Required by State & Federal Law. ØSee the attached minimum ADA Standards outlined in a self-evaluation form provided by the US Department of Labor. ØEach full-service, satellite and remote access location should display postersas required by law (see the following web site) http://www.floridajobs.org/pdg/postersforemployers/index.htm

  15. Operating Hours 4. Minimum Operating Hours Operating Hours for One-Stops should be a local decision ensuring compliance with mandated rules or regulations of participating partners.

  16. Skill Standards for Front Line Staff 5. Minimum Skills Standards for Front Line Staff (All those employees providing direct customer service) • Customer service training • Communication skills training • Basic computer software skills (e.g. Word, Excel) training. • Specific programmatic training • Completion of Florida Workforce Professional Levels 1 & 2 (Dynamic Works)

  17. Programs & Activities to Be Provided on Site, by Referral or Through Internet Connection 6. Minimum One-stop Programs and Activities to be provided on site, by referral, or through Internet connection: • WIA Adult and Dislocated Worker programs • Veterans Workforce Investment programs • Migrant and Seasonal Farm worker programs • Indian and Native American programs • Job Corps • Youth Opportunity Grants

  18. Programs & Activities to Be Provided on Site, by Referral or Through Internet Connection • Youth Services • Wagner-Peyser Programs • Adult Education • Post-secondary Vocational Education • Vocational Rehabilitation • Welfare-to-Work • Older Worker Programs • Trade Adjustment Assistance

  19. Programs & Activities to Be Provided on Site, by Referral or Through Internet Connection • Veterans Employment and Training Programs • Community Service Block Grant Activities • Employment and Training Activities carried out by the Department of Housing and Urban Development • Unemployment Insurance Programs • Temporary Assistance for Needy Families • Food Stamp Employment and Training • Supportive Services such as Child Care and Transportation

  20. ADA Requirements Continued One-Stop Credentialing: ADA Minimum Requirements There are three general areas applicable to the one-stop centers: • Access to services, including interviewing and testing; • Access to information, including: • Information technology equipment accessibility • Software accessibility; and, • Facility accessibility. Florida law includes some facility-accessibility requirements that, in some instances, are more stringent than the federal requirements.

  21. CheckLists Four checklists are recommended for use: • IT Equipment Accessibility Checklist [TEIN 16-99, Employment and Training Administration (ETA), U.S. Department of Labor (USDOL), April 12, 2000]; • Software Accessibility Checklist (ibid.); • Self-Evaluation for Compliance with Section 504 of the Rehabilitation Act of 1973, (draft), Office for Civil Rights (OCR), Agency for Workforce Innovation (AWI), January 2001; and, • Facility Accessibility Survey, OCR, AWI, revised 9/1/2000.

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