Tourism Consulting Leading professional services for your success Vienna, 2012

1. Tourism ConsultingLeading professional servicesforyoursuccessVienna, 2012

2. TPA Horwath Group | Portfolio TAX CONSULTING AUDITING BUSINESS CONSULTING

3. TPA Horwath Group | Special Expertise • Real Estate Consulting • Tourism Consulting • Energy Consulting • IFRS • EU Consulting, EU Subsidies and Technology Consulting • Actuarial Services • Consulting on Reorganization and Insolvency

4. TPA Horwath Group | Overview TPA Horwath in Middle and Eastern Europe 10 countries 24 offices around 1000 employees

5. Crowe Horwath International | Overview Crowe Horwath International 109 countries 167 member firms 650 offices nearly 28,300 employees Crowe Horwath International is among the ten largest audit and tax advisor networks in the world.

6. Crowe Horwath International | Europe

7. Tourism Consulting|Clients {combined consulting} Tourism delivers value and benefit for • investors, owners and operators of • hotels and gastronomy businesses (H&G) • travel and transport companies (T&T) • leisure facilities (LF) • tourism associations & destinations (TA&TD) • federal corporations (FC)

8. Tourism Consulting |Client Segments

9. Tourism Consulting |Topics/Challenges in tourismbusiness Society: Ageing, Diversity Technology: IT, Mobility • Strategy & Positioning, USP, Products, Quality • Price enforcement, CutthroatCompetition • Costpressure (Energy, Marketing, Taxes, Charges..) • Continouscapitalinvestmentneeds vs. Creditcrunch • Overindebtedness, longdebtclearanceduration • Management Succession • Lack ofQualifiedPersonnel • Poor Controlling, noCostAccounting, noRiskMgmt. • RentabilityofSpa Infrastructure • Power ofsalespartner • EU funding Necessityof Growth Global Economy Corporate Social Responsibility Resources: Water, Air, Climate, Energy

10. Tourism Consulting |Main InquiriesofTourism Managers Hotels Gastronomy • Howcan I manage the fast changes in thetourism relevant sorroundings? • How do I gain a sustainableand profitable marketposition? • Whichmanagementcompetencies do I neednowand in future? • How do I avoidrisingcostsand unprofitable invesmtents? • Risingturnover but risingdebtcapital – mybalance? • How do I optimizethe operational processes? • How do I getqualifiedpersonnel? • Whatdoesmyfuturelooklike? TourismAssociations Public Coroporations Leisure Facilities Travel & Transport

11. Tourism Consulting |TPA HORWATH – Coaching forTourism AccompanyingDocumentation O.B.A. Controlling/Reporting CostAccounting Set Accounting Taxes Financial Statements Planning Budget {combined consulting}

12. Tourism Consulting |„Strategy-Coaching“ „CC“- Strategy & Objectives

13. Tourism Consulting |„Leadership/Management“-Coaching „CC“-Leadership/Management

14. Tourism Consulting |„Finance“-Coaching „CC“-Finance

15. Tourism Consulting |„Operations-Coaching“ „CC-Operations“

16. Tourism Consulting |„Combined Consulting“ forTourism - Summary {combined consulting}

17. Tourism Consulting |Contacts Mag. (FH) Yvona Asbäck Tel.: + 43 1 588 35 263 Mobile: +43 676 53 70 890 yvona.asbaeck@tpa-horwath.com Teamleader Tourism Consulting Andreas Vögl CMC Tel.: + 43 1 588 35 261 Mobile.: + 43 676 320 81 59 andreas.voegl@tpa-horwath.com Head of Tourism Consulting TPA Horwath Unternehmensberatung GmbH Praterstraße 62-64 A-1020 Vienna www.tpa-horwath.com