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Master Data Management. Adaptive Case Management. Process Automation & Monitoring. ARCHITECT: Vision , Strategy , Assessments, Roadmapping. Case management Vision & Strategy Case & Information A nalysis Customer Collaboration O ptimization with Case Mgmt
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Master Data Management Adaptive Case Management ProcessAutomation & Monitoring ARCHITECT: Vision, Strategy, Assessments, Roadmapping Case management Vision & Strategy Case & Information Analysis Customer Collaboration Optimization with Case Mgmt Operational Excellence Optimization with Case Mgmt End to end Business Process Automation Strategy & Vision Business Process Discovery & Modeling Event & Pattern Modeling Business Modeling, SLA & KPI Definition MDM Discovery Workshop Data Health Assessment MDM Vision & Strategy Case & Information Modeling Advanced Case Management Architecture Vendor Selection ACM Integration Architecture Service Design Vendor Selection BPMS, BRMS, CEP, BAM MDM Architecture MDM Roadmap Vendor & Tool Selection ASSIST: Solution Design, Vendorselection ASSURE: Coaching, Pilot, POC, Setup Competence Center, Center for excellence Implementation of ACM Solutions: Inspection & Control Processes, Customer Interaction, Complex Project Management, Service Requests, Incident Management, Complaints Management,… Implementation BPMS, BRMS, CEP, BAM Coaching, Pilot and POC MDM Implementation Glossary Implementation