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Lucity Scheduler Troubleshooting Guide

Comprehensive checklist for PM troubleshooting, causes of duplicate & missing PMs, log files, data quality tools, and Lucity Scheduler Service tips. Learn to resolve issues efficiently.

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Lucity Scheduler Troubleshooting Guide

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  1. PM Troubleshooting Presented by DeAnna Ketner

  2. Checklist for PM Troubleshooting • Causes of Duplicate PMs • Causes of PMs not Generating • Log files • Data Quality Tools • Forcing PMs to Generate

  3. Services • Lucity Scheduler Service should only be installed on ONE machine • Duplicate installs will result in Duplicate WO generations as well as Duplicate emails, etc.

  4. Common Causes of PMs not Generating • Lucity Scheduler not Running • Open Work Orders (Status Code <950) • Asset Operational Status >950 • Assets with No PM/WO/RQ checkbox checked • Deleted Open Work Orders • Invalid Data

  5. Lucity Scheduler Services – Where are they? • Windows Start Menu > Windows Admin Tools > Services

  6. Lucity Scheduler isn’t running, Now What? • Start it • Exit and go back after 5 minutes or so to make sure it is still running. If it is, great. If it is NOT running, check: • Password for Windows user running Lucity Scheduler Services

  7. Admin User – Resetting Lucity Scheduler Password • Right click on Start Menu and Click on Search then type "local" and choose "Edit Local Users and Groups“

  8. Resetting Lucity Scheduler Password • You can set the password here and ensure that the password never changes but be aware of any Group Policies your Organization has set:

  9. Side Note: • Lucity Doc is the same way and much of the time is set up to use the same password as LucitySvc user:

  10. Lucity Scheduler Service – How can I tell if it is running properly? Why does it matter? • How to tell if Scheduler is running smoothly: • Event Viewer Logs • Lucity Scheduler Logs • Email Queue • Why does this matter for PM generation? • Truncated Service period

  11. Log Files – where to find them and how to use them • The easiest way to Send Server Logs is in Lucity Web • Can be accessed by End Users with Security Permission “Email Rolling Log” • Admins on the Web Server will find the rolling.log in, for example: C:\inetpub\wwwroot\LucityWebRESTAPI

  12. Send Server Logs via Lucity Web:

  13. Other Logs/troubleshooting • Event Viewer logs • Lucity Scheduler Service logs • If you're still able to send emails from Lucity, you can also email the Lucity logs to yourself and you'll receive the Scheduler Service logs in addition to other logging.  • On the Server running Services, this is the location of your Scheduler Service logs:  • Services: C:\Users\lucitysvc\AppData\Roaming\Lucity\logs  • Emailqueue in Web • (processed emails will say "OK") to get an overall picture of how Services is running.  • Does the Windows User running Lucity Services have an expired password?

  14. Open Work Orders (Status Code <950)* *Unless the Work Option “Always Generate Work Orders on PM Schedule is turned ON:

  15. Assets with Operational Status >949

  16. No WO/PM/Req Flag

  17. Invalid Data – Easy to Check PMs using a Toolkit

  18. Data Quality Tool Full Data Quality video: https://www.youtube.com/watch?v=Gi11uL39TCM

  19. Options and Settings • Force PM Generation

  20. Options and Settings continued… • Always Generate WOs on PM Schedule • Caveats: will not force PMs based on an odometer or hourmeter to generate

  21. Related Sessions – Will be Posted Online at:https://lucity.zendesk.com/hc/en-us/categories/200174950-Knowledge-BaseThen, you will find the PowerPoints and Videos under: ACT & RUGs > ACT 2019 Documents

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