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PM Troubleshooting Presented by DeAnna Ketner

PM Troubleshooting Presented by DeAnna Ketner. Checklist for PM Troubleshooting. Causes of Duplicate PMs Causes of PMs not Generating Log files Data Quality Tools Forcing PMs to Generate. Services. Lucity Scheduler Service should only be installed on ONE machine

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PM Troubleshooting Presented by DeAnna Ketner

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  1. PM Troubleshooting Presented by DeAnna Ketner

  2. Checklist for PM Troubleshooting • Causes of Duplicate PMs • Causes of PMs not Generating • Log files • Data Quality Tools • Forcing PMs to Generate

  3. Services • Lucity Scheduler Service should only be installed on ONE machine • Duplicate installs will result in Duplicate WO generations as well as Duplicate emails, etc.

  4. Common Causes of PMs not Generating • Lucity Scheduler not Running • Open Work Orders (Status Code <950) • Asset Operational Status >950 • Assets with No PM/WO/RQ checkbox checked • Deleted Open Work Orders • Invalid Data

  5. Lucity Scheduler Services – Where are they? • Windows Start Menu > Windows Admin Tools > Services

  6. Lucity Scheduler isn’t running, Now What? • Start it • Exit and go back after 5 minutes or so to make sure it is still running. If it is, great. If it is NOT running, check: • Password for Windows user running Lucity Scheduler Services

  7. Admin User – Resetting Lucity Scheduler Password • Right click on Start Menu and Click on Search then type "local" and choose "Edit Local Users and Groups“

  8. Resetting Lucity Scheduler Password • You can set the password here and ensure that the password never changes but be aware of any Group Policies your Organization has set:

  9. Side Note: • Lucity Doc is the same way and much of the time is set up to use the same password as LucitySvc user:

  10. Lucity Scheduler Service – How can I tell if it is running properly? Why does it matter? • How to tell if Scheduler is running smoothly: • Event Viewer Logs • Lucity Scheduler Logs • Email Queue • Why does this matter for PM generation? • Truncated Service period

  11. Log Files – where to find them and how to use them • The easiest way to Send Server Logs is in Lucity Web • Can be accessed by End Users with Security Permission “Email Rolling Log” • Admins on the Web Server will find the rolling.log in, for example: C:\inetpub\wwwroot\LucityWebRESTAPI

  12. Send Server Logs via Lucity Web:

  13. Other Logs/troubleshooting • Event Viewer logs • Lucity Scheduler Service logs • If you're still able to send emails from Lucity, you can also email the Lucity logs to yourself and you'll receive the Scheduler Service logs in addition to other logging.  • On the Server running Services, this is the location of your Scheduler Service logs:  • Services: C:\Users\lucitysvc\AppData\Roaming\Lucity\logs  • Emailqueue in Web • (processed emails will say "OK") to get an overall picture of how Services is running.  • Does the Windows User running Lucity Services have an expired password?

  14. Open Work Orders (Status Code <950)* *Unless the Work Option “Always Generate Work Orders on PM Schedule is turned ON:

  15. Assets with Operational Status >949

  16. No WO/PM/Req Flag

  17. Invalid Data – Easy to Check PMs using a Toolkit

  18. Data Quality Tool Full Data Quality video: https://www.youtube.com/watch?v=Gi11uL39TCM

  19. Options and Settings • Force PM Generation

  20. Options and Settings continued… • Always Generate WOs on PM Schedule • Caveats: will not force PMs based on an odometer or hourmeter to generate

  21. Related Sessions – Will be Posted Online at:https://lucity.zendesk.com/hc/en-us/categories/200174950-Knowledge-BaseThen, you will find the PowerPoints and Videos under: ACT & RUGs > ACT 2019 Documents

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