Volunteer, Work & Learn

1. Volunteer, Work & Learn Brochure Training 2011/2012 Short session (45 minutes) Global Land Product 05/10/2011

2. Contents • Introduction • Global Map • Volunteering • Language • Learn A Skill • Work & Travel • Summary Volunteer, Work & Learn Brochure Training

3. Our World Volunteer, Work & Learn Brochure Training 05/10/11 3

4. Volunteering Fast facts, brochure layout & suppliers What you need to know about our volunteering products Volunteer, Work & Learn Brochure Training

5. Why pay to volunteer? How you can convince customers to volunteer Take the time to read trip reports & blogs from our staff who’ve experienced it Keeping you safe wherever you are in the world 24/7 support from volunteer partners Some projects offer meal inclusions Donations to the project is included in the price you pay Your time and money invested will make a sustainable difference The projects need material, equipment, personnel & training Volunteer, Work & Learn Brochure Training

6. Fast Facts: Volunteering 2nd edition volunteering brochure What do we need to know? 90 projects world wide 136,000 copies for 2012 33 countries spanning 5 continents 24/7 local support Volunteer or Voluntour option Different type of accommodation Bookable in STAy, Sherpa & B2Bs Different types of projects 20 – 26% commission Internship options Duration 4 days – 6 months 17 suppliers Volunteer, Work & Learn Brochure Training

7. Fairly self explanatory – duration of project Lead in price based on illustrated duration. Don’t forget to check out the Inclusions Box for ‘Extra Weeks’ Type of trip – Volunteer/Voluntour An brief overview of the programme and what to expect Work logo illustrates what type of work is involved Understand the bigger picture… Some of the best bits! Project unique selling points Upselling couldn’t be easier with ‘Extend Your Stay’ options included on most pages The nitty gritty. Be familiar with the detail before booking Trip code – important! Generally 2 codes: 1 for the main project and 1 for extend your stay See this Planeterra symbol? Project is bookable in Sherpa

8. Kenya Teaching & Safari “Any fears I had evaporated as one girl took my arm and despite language barriers showed me around her world.” - Helen Lester, STA Travel Brighton United Kingdom Volunteer, Work & Learn Brochure Training

9. Project Brazil “He opened our eyes to the Favelan reality and bridged the gap for our language and culture barrier.” –Courtney Drake, STA Travel Pacific Beach U.S.A Volunteer, Work & Learn Brochure Training

10. Thai Elephant Conservation “There are many people at the project that were all very inspiring and all doing their bit to make a difference.” – Rebecca Noble, STA Travel Queen St New Zealand Volunteer, Work & Learn Brochure Training

11. Fast facts, brochure layout, suppliers What you need to know about our language programmes Volunteer, Work & Learn Brochure Training

12. Learning the basic language will help you travel around so why not suggest it Broaden your travel experience Practice makes perfect and do it while travelling Immerse yourself in new cultures Discover a whole new world Make new friends and stay with local families Languages can boost your CV Volunteer, Work & Learn Brochure Training

13. Spanish, Portuguese, French, Italian, German, Thai, Hindi, Chinese & Japanese 30+ courses Standard course option 9 languages Intensive course option 1 supplier – Globo Study Durations from 1 to 48 weeks 1 place to book Minimum age is 18 years old Bookable through B2B site 15% commission 15% commission Choose from home stay or apartment Volunteer, Work & Learn Brochure Training

14. Lead in price relates to min programme duration – see Price Box for additional weeks Some of the best bits! The programmes unique selling points An brief overview of the programme and what to expect All the nitty gritty to do with eligibility, durations, board basis and more An overview of the language school, facilities and location Various language course durations, standards/levels, combinations and basis of accomm Accommodation package options and what to expect A break down of course inclusions

15. What are their criteria’s for schools? Our new preferred language supplier have over 200 schools across 20 countries Motivating & activating tuition Welcoming & friendly staff Highly qualified teachers Broad & interesting programmes Dynamic teaching staff Modern facilities Limit number of students per class Central locations Good nationality mix 15% commission to STA Travel Different accommodation options Beginner or intensive courses Volunteer, Work & Learn Brochure Training

16. Fast facts, brochure layout, suppliers What you need to know about our learn a skill products Volunteer, Work & Learn Brochure Training

17. From watery depths to dry terrain There are a raft of adrenaline pumping products Build confidence whilst being fun Character building Gives you a new perspective on life Strengthens your employability Test your physical and mental capabilities Grow your knowledge and expertise Volunteer, Work & Learn Brochure Training

18. All Learn A Skill products are bookable in STAy Look out for the ‘CERTIFICATION’ logo 20 programmes 17+ suppliers Spanning 8 countries Commission vary from 15 – 30% Some programs results in accreditation Possible onward employment options Bookable through STAy Volunteer, Work & Learn Brochure Training

19. The programme’s best bits! Its unique selling points Where the programme is based/starts from and a summary of what’s included An brief overview of the programme and what to expect Individual programme price Lead in price for all programme options Product Code = important! Code will be searchable through 1Source (April 2012) Break it down. Keen to know what skills you’ll pick up during the course of the programme? Illustrating his programme, once completed, offers certification

20. Suppliers: Learn A Skill cont. Volunteer, Work & Learn Brochure Training

21. Fast facts, brochure layout & suppliers What you need to know about our Work & Travel products Volunteer, Work & Learn Brochure Training

22. Travel the world and push your limits Learn more about Work & Travel products to help your customer work abroad Programmes offer much more than just a tourist experience Opportunity to work alongside locals Working abroad funds further travel International experience looks fantastic on a CV Learn new cultures and live day-to-day in another country Earn a living whilst overseas Volunteer, Work & Learn Brochure Training

23. Products will differ in each division so check your brochure! 50+ programmes Bookable through STAy and B2Bs 10+ suppliers Some programmes offer visa assistance Spanning 12+ countries Group flight options Commission vary from £/$/50 – US$500 Differing age restrictions And commission from 20 – 28% Some require specific experience 24/7 support in home/host country Some programmes require skill sets Volunteer, Work & Learn Brochure Training

24. An brief overview of the programme and what to expect Duration – min & max Understand the bigger picture. Many programmes involve multiple steps within the application process The programme’s best bits! Its unique selling points Fairly important! Restrictions range from age, nationality, skill set, qualification and language Break it down. Keen to know how life pre and during the programme works day by day? Take note! Departures range from days of the week to date, months and even seasons A large part of Work & Travel is all about potential earnings! Product Code = important! Code will be searchable through 1Source (April 2012)

25. Volunteer, Work & Learn Brochure Training

26. Summary Volunteer, Work & Learn brochure What do you now know? 136,000 copies distributed globally 180+ life changing trips 90 volunteering projects 20+ language programs 20 learn a new skill products 50+ Work & Travel products Volunteer, Work & Learn Brochure Training

27. End short version of brochure training Contact Hien Tran ht1@statravelgroup.com Kate Walker kw@statravelgroup.com