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From ornery folks to impatient reporters. “What is it you said you do again?”. Who is this guy anyway?. The Langdon Group www.langdongroupinc.com Justin Smart 801-201-8668 jsmart@langdongroupinc.com. “So, what do you do?”. “I manage public involvement.”. Meeting/group facilitation.
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From ornery folks to impatient reporters “What is it you said you do again?”
Who is this guy anyway? The Langdon Group • www.langdongroupinc.com Justin Smart • 801-201-8668 • jsmart@langdongroupinc.com
“So, what do you do?” “I manage public involvement.” Meeting/group facilitation Public outreach Media relations Public meetings Conflict resolution One-on-one sessions Educational campaigns Mediation Website management Public relations Social media “I’m a procurement officer.”
Conflict…Inevitable & Manageable Active Listening Psychological Procedural A Simple Triangle* Interests The Three P’s Substantive * Model developed by Christopher Moore Positions vs. Interests
Media…Also Inevitable & Manageable • Trust your PIO • Stay on message • Tell the truth When the media calls…
Questions & Discussion Justin SmartThe Langdon Group801-201-8668jsmart@langdongroupinc.comwww.langdongroupinc.com