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Leadership I: Leading Through Change

Leadership I: Leading Through Change. Tuesday, April 17, 2012. Leading Change. For anything to change, someone has to start doing something differently. How can you get people to start behaving in a new way? Think of a change you embraced. What made you welcome it?

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Leadership I: Leading Through Change

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  1. Leadership I: Leading Through Change Tuesday, April 17, 2012

  2. Leading Change For anything to change, someone has to start doing something differently. How can you get people to start behaving in a new way? Think of a change you embraced. What made you welcome it? Classify those things as pertaining the heart or to the mind. Sometimes . . . Heart and mind disagree.

  3. Leading Change The Happiness Hypothesis, Jonathan Haidt Rider Elephant • Rational side • Seems to be the leader • Looks to the long-term, plans, thinks beyond the moment • Emotional side • Can overpower the Rider • Looks for the quick payoff over the long-term investment

  4. Leading Change The Happiness Hypothesis, Jonathan Haidt Rider Elephant • Rational side • Spins his wheels • Over analyzes & over thinks • Emotional side • Love, compassion, sympathy, loyalty • Gets things done – energy & drive

  5. Leading Change The Happiness Hypothesis, Jonathan Haidt Rider Elephant • Provides the planning & direction • Provides the energy Direct the Rider What looks like resistance is often lack of clarity Motivate the Elephant What looks like laziness is often exhaustion Shape the Path What looks like a people problem is often a situation problem.

  6. Save 100,000 lives in 18 months • Use specific strategies (i.e., elevating heads of patients on respirators) • Face-to-face contact with the mother of a girl who had died due to medical error • One-page enrollment form • Training • Mentors • Peer pressure Direct the RiderMotivate the ElephantShape the Path Donald Berwick Institute for Healthcare Improvement (IHI) Turn around high defect rates in healthcare

  7. SWITCH How to Change Things When Change is Hard Chip Heath & Dan Heath

  8. JIGSAW Read the stories and match them to the appropriate strategy. Note the story on the handout. Brainstorm an application to a change situation we’re facing as a system. Create groups represented by Numbers 1, 2, & 3. Share information & take notes on back of handout. Count off by 3.

  9. Leading Change Switch: How to Change Things When Change is Hard Chip Heath & Dan Heath

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