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Troubleshooting 101

Troubleshooting 101. Overview. Common Hardware Issues Common Connectivity Issues Common Software Issues Fighting Viruses and Pop ups Oh no! I totally messed up my machine Support Personnel. The Zen of Troubleshooting. Don’t panic You need an “I can do it” attitude However…

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Troubleshooting 101

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  1. Troubleshooting 101

  2. Overview • Common Hardware Issues • Common Connectivity Issues • Common Software Issues • Fighting Viruses and Pop ups • Oh no! I totally messed up my machine • Support Personnel

  3. The Zen of Troubleshooting • Don’t panic • You need an “I can do it” attitude However… Know when you need professional help

  4. Common Hardware Issues • Printing issues • LCD Projector Issues • CD issues • Keyboard issues • Battery issues

  5. Where’s My Printout!

  6. “It won’t show up on the screen.”

  7. “I can’t back up my work.”

  8. A key just popped off of my keyboard!!!

  9. Is my battery charged?

  10. Common Connectivity Issues • Logon issues • If you cannot login in properly when you turn on your computer log into “Windows” and make sure your connectivity is good. • What’s good connectivity? • Wireless adapter icon for wireless signal strength • Try a right mouse button click on your wireless network icon and pick “repair.” (Windows Service Pack 2 Required) • Another option is to press Fn & F2, twice.

  11. Common Connectivity Issues • Logon issues If your connectivity is good… …right mouse button click on the red “N” at the lower right part of the screen and pick “Netware Login…”

  12. Common Connectivity Issues • Server issues • Your personal folder should be mapped to “My Computer” • A Group folder may or may not be mapped You can go through “My Network Places” • Internet issues • Make sure you have the correct proxy setting • 10.1.0.4 port 8080

  13. Common Software Issues • Internet Explorer • GroupWise • Word • Excel • PowerPoint • NetSwitcher What are your issues?

  14. Fighting Viruses and Pop Ups • Step 1—Admit that you have a problem • Step 2—Do something about it • What to download?—See Anti Virus Software on this page http://www.tool4learning.com/laptoplearning/downloads.htm • Windows XP Service Pack 2 has a built in Pop Up Blocker; Get it! • Other blocking utilities available from IT Helpdesk.

  15. Oh no! I totally messed up my machine • Uninstalling something you shouldn’t have installed • Start Control Panels Add or Remove Programs • Rolling back the machine • Start All Programs Accessories System Tools System Restore

  16. How Do I? Academic Tech Division Tech Coordinators Please fix… Information Tech IT Help Desk Email ithelpdesk@ashmi.org Call 224 In-person visit Support Personnel

  17. Don’t forget… to back up!

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