1 / 14

21 ST JANUARY 2009 SOCIAL CARE AND ADULT SERVICES SCRUTINY PANEL

21 ST JANUARY 2009 SOCIAL CARE AND ADULT SERVICES SCRUTINY PANEL. RESIDENTIAL CARE QUALITY ASSESSMENT TONY PARKINSON. FACTS AND FIGURES. Middlesbrough Council Purchases Long Stay Elderly Residential Placements 311 Long Stay Older People (OPMH) Residential Placements 123

feng
Download Presentation

21 ST JANUARY 2009 SOCIAL CARE AND ADULT SERVICES SCRUTINY PANEL

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 21ST JANUARY 2009SOCIAL CARE AND ADULT SERVICESSCRUTINY PANEL RESIDENTIAL CARE QUALITY ASSESSMENT TONY PARKINSON

  2. FACTS AND FIGURES • Middlesbrough Council Purchases • Long Stay Elderly Residential Placements 311 • Long Stay Older People (OPMH) Residential Placements 123 • Long Stay Elderly Nursing Placements 72 • Long Stay OPMH Nursing Placements 33 • Elderly/OPMH Continuing Health Care Placements 53 • Short Stay/Respite Placements equating to Long Term Placements 33 TOTAL 625 • Total number of clients supported is 831

  3. ACCOMMODATIONHOW THE PROVISION IS REGULATED AND MONITORED CSCI Registration CSCI Inspection Complaints Own Residents Surveys Care Home Adult Protection Social Care Residential Care Quality Assessment Local Informal Intelligence Social Care Contractual Obligations Social Care Inspections

  4. QUALITY ASSESSMENT COMPONENTS • Quality of Accommodation 45% • Service User Perspective 22.5% • Family Member/Advocate Perspective 22.5% • Staff 10% • TOTAL 100%

  5. GRADING • Quality Linked to Price Grade 5 95%+ £440 Grade 4 86.3% - 94.0% £430 * FPC Grade 3 77.2% - 86.2% £420 Grade 2 68.6% - 77.1% £410 Grade 1 0% - 68.5% £400

  6. ACCOMMODATION • Survey which identifies • En-Suite facilities available • Shared bedrooms • Room size • Internal communal living space • External communal space • Accessibility

  7. SERVICE USERS & REPRESENTATIVES • Surveys gaining perception of care delivered, focused upon: • Admission process • Meeting individual needs • Dignity and Respect • Medical issues • Activities • Food • Complaints • Cleanliness and Hygiene • Staffing • Quality of service/care • Top Ups

  8. STAFF • Survey which provides information regarding: • Recruitment and Retention • Training and Qualifications • Induction and Supervision • Involvement in Care Planning process • Specific training initiatives • Provision of Equipment

  9. OUTPUTS • Grading for each Home (1 – 5) • Assessment report for each Home • Strategic issues report • Service User Brochure

  10. GRADING OUTCOMES

  11. GRADE 1 & 2 HOMES • Quality Issues • Staff Quality/Training • Involvement • Overall Care Quality • Dealing with Complaints • Each Provider is given a report highlighting areas of good practice and areas for improvement • Providers determine response • Not to be confused with Contractual Service Quality Issues

  12. DIGNITY AND RESPECT Service User perception of their Homes approach to maintaining their Dignity and Respect

  13. CONTRACTUAL SERVICE QUALITY • Full inspection every 3 years using specifically designed audit tool • Unannounced thematic inspections • Inspections are based upon risk management framework • Detailed reports provided with recommendations for improvements within timescales • Follow up inspections determine whether or not recommendations fully implemented

  14. CONTRACTUAL SERVICE QUALITY • Non compliance or serious quality issues can result in: • Action plan and programme of business meetings • Suspension of placements for as long as deemed necessary • Suspension of payments • More frequent inspection and monitoring regime • Service users moved to better quality provision • Closure of service/termination of contract • Invoking Adult Protection procedures In all cases liaison is undertaken with the regulatory body CSCI – soon to be the Healthcare Commission

More Related