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Communicating in the Workplace

Communicating in the Workplace. What is Communication. The activity of sending meaningful information. Communicating in the Workplace. Negotiating; bargaining; persuading Greeting people; representing others to the public; selling Courteous telephone skills

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Communicating in the Workplace

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  1. Communicating in the Workplace

  2. What is Communication • The activity of sending meaningful information

  3. Communicating in the Workplace • Negotiating; bargaining; persuading • Greeting people; representing others to the public; selling • Courteous telephone skills • Reporting, conveying information; explaining issues or procedures • Listening effectively • Interviewing • Preparing written materials • Organizing and presenting ideas for formal and informal presentations • Participating in group discussions

  4. Importance of Effective Communication • Cornerstone for establishing trust • Cornerstone for new business and customer retention • Increases productivity • Many companies expend human and financial resources to train employees in communication

  5. Three Main Forms of Business Communication • Verbal Communication • Non-verbal Communication • Written Communication

  6. Verbal Communication

  7. Verbal Communication in Business • Simplest form of communication • Use language appropriate for audience • Clear Voice • Audible • Respectful tone • Active Listening • Active Questioning as appropriate

  8. Examples of Verbal Communication in Business • Answering business phone/extension • Receiving visitors • Giving instructions • Training • Presentations • Addressing/Participating in Meetings

  9. Non-Verbal Communication

  10. Nonverbal Communication • Hand Gestures • Facial Expressions • Touching • Body Language • Eye Contact • Turning your back to the speaker • What Other Ways Can You Think Of?

  11. What Are They Saying?

  12. Non-Verbal Communication

  13. Non-Verbal Communication

  14. Non-Verbal Communication in the Workplace • Plays important role in workplace • Particularly with customers • 63-95% more impact that verbal communication • Non-verbal cues indicate listening/interest • Poor communication skills leads to low employee morale and conflict • Effective communication skills leads to high morale and collaboration

  15. Examples of Non Verbal Business Communication • Nod of approval • Thumbs up • Pat on back • Rolling Eyes • Raising Eyebrows • Frown

  16. Make A Wish Foundation Believe Letter Activity

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