1 / 18

AYSO Marketin g Roundtable

AYSO Marketin g Roundtable. Welcome! . What’s on the Table…. Specific Questions or information seeking? General interest or learning?. What ’ s On Your Mind?. What are you hoping to hear about today? What would you like to discuss or bring to our attention today?. Your Region & Marketing.

ferris
Download Presentation

AYSO Marketin g Roundtable

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. AYSO Marketing Roundtable

  2. Welcome!

  3. What’s on the Table… • Specific Questions or information seeking? • General interest or learning?

  4. What’s On Your Mind? • What are you hoping to hear about today? • What would you like to discuss or bring to our attention today?

  5. Your Region & Marketing

  6. What IS Marketing? • …and why is it important?

  7. Definitions: • Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large. • Marketing is the process of communicating the value of a product or service to customers or prospects, for the purpose of selling that product or service.

  8. Your Region & Marketing • Product/Service: Quality Youth Soccer Program • Customers: Players, Parents, Other Volunteers, our Community at large • Prospects: Families (w/kids) not in our program now • What We Sell: A fun family experience that enriches children’s lives

  9. Marketing = Customer Service

  10. Why It Matters: • See the AYSO world through the customer’s eyes • T or F: Happy customers are better to have than unhappy ones. • Keeping current customers vs. finding new ones • Volunteer recruitment

  11. Customer Service is not a Department, it’s an Attitude. Keeping people informed (and entertained) is a great customer service technique!

  12. The 5 W’s • Who • What • When • Where • Why

  13. Resources From the National Office

  14. AYSO Marketing Resources • Professional Staff • National Marketing Commission (Volunteer) • Webinars, E-newsletters, phone & email support • The Region Toolkit & Marketing Toolkit • On ayso.org under Volunteers tab -> Resources • For the low low price to AYSO Regions: $0.00!

  15. AYSO Marketing Resources: ayso.org/50

  16. Your Region & Marketing • Marketing + Customer Service = Strong Regions, Better Volunteer Experience for YOU. • No advanced degree/training necessary to do it well! • The 5 W’s are a great starting point for any initiative… • Volunteer Recruitment Opportunity • Resources via AYSO HQ • Reach out to AYSO Marketing for support, guidance, ideas.

  17. Your AYSO Customers Thank You!

More Related