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“Collaborating to Improve Customer Service” Dan Nelson Jo Ellen Hamilton

“Collaborating to Improve Customer Service” Dan Nelson Jo Ellen Hamilton. What we’ll cover today. Destination Medical Community Destination Medical Community Ambassador Program. Destination Medical Community.

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“Collaborating to Improve Customer Service” Dan Nelson Jo Ellen Hamilton

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  1. “Collaborating to Improve Customer Service” Dan Nelson Jo Ellen Hamilton

  2. What we’ll cover today • Destination Medical Community • Destination Medical Community Ambassador Program

  3. Destination Medical Community • Initiative among the RCVB, Mayo Clinic, Rochester Chamber and Rochester civic & business groups

  4. Destination Medical Community • Goal: To provide the ideal patient experience and make Rochester the world’s premier destination medical community

  5. DESTINATION MEDICAL COMMUNITY Together we will create unparalleled and meaningful experiences of hope, health, and hospitality For every person every day.

  6. Destination Medical Community Ambassador Program

  7. Destination Medical Community Ambassador Program • Nationwide certification program for volunteers and frontline workers • Lasting program that will mobilize Rochester’s frontline toward the goal of turning every visitors encounter into a positive experience • Goal of 1,000 Rochester CTAs by April 2012

  8. On an average day 3,560 Rochester hotel/motel rooms are occupied by over 6,750 people • These 6,750 people have at least 2 encounters • That means we have more than • 13,500 opportunities each day to get it right- to make a difference!

  9. CTA Training • Pre-Class Reading and Reference Materials

  10. CTA Training • Tour • Half day tour of Mayo Clinic & Rochester

  11. CTA Training • Classroom Session

  12. CTA Training • Commit to an annual recertification

  13. CTA Networking

  14. Rochester Pride

  15. Rochester:Destination Medical Community Together, as a community we can become the world’s medical destination www.CTANetwork.com

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