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Adobe Community Help

Adobe Community Help. Oct . 7, 2008. The goal: Integrating content & community silos. Adobe.com Help Search Knowledgebase Forums Dev Center Design Center Exchange External web Blogs Articles Tutorials Podcasts Forums/ maillists Plug-ins. 2. What is Adobe Community Help?.

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Adobe Community Help

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  1. Adobe Community Help Oct. 7, 2008

  2. The goal: Integrating content & community silos • Adobe.com • Help • Search • Knowledgebase • Forums • Dev Center • Design Center • Exchange • External web • Blogs • Articles • Tutorials • Podcasts • Forums/maillists • Plug-ins 2

  3. What is Adobe Community Help? Integrated web environment for community-based instruction, inspiration, and support.

  4. Key features • Unified search of relevant content on and off adobe.com • Community contribution of content and sites • Ability for community to comment on Adobe content • Expert moderation of content and comments/contributions

  5. Demo 5

  6. Community Help and Support Centers

  7. Expert moderation • Be the eyes and ears of Adobe in the community • Monitor community participation – respond, accept, redirect comments • Identify content that should be in the custom index • Send URLs to your Admin • Look for great contributors — who’s doing the good stuff on your product? • Talk to the Adobe team

  8. Next steps • Try out Community Help • Search: http://community.adobe.com/help/main • Explore the tools — log in with your Adobe ID • Dashboard:  http://community.adobe.com/ion/admin/dashboard.html • Add comments:  http://community.adobe.com/help/comment/demo/default1/index.htm • Sign up for comment notification (email or RSS) • http://community.adobe.com/ion/admin/notifications.html • Set up shop — create a profile for yourself • http://community.adobe.com/help/about.html • Read the guidelines • http://learn.adobe.com/wiki/display/community/

  9. Community Help Administrators and Mail Lists

  10. Can we talk? • Follow up questions via admin aliases • Bug reports? • How easy it is to use? • Overall satisfaction after using community help? • Search results • Commenting tools • How much time does this take? • Do the dashboard tools match the real-world of community comments? • Before we go live, can you: • Perform 5 searches? • Set up your profile? • Browse the guidelines?

  11. Mark NichosonCommunity Help product managernichoson@adobe.com408-536-3548 Tanya KnoopCommunity Help program managertknoop@adobe.com415-832-5189 Need help?

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