1 / 8

Orpington College

Orpington College. IT Managed Service Provided by RM. In the beginning. 6 IT Technicians 2 Networks “Flaky” infrastructure Poor customer service Lagging behind sector Little investment. Requirements. Excellent / responsive customer service Innovative technology Integrated service

finn-bowman
Download Presentation

Orpington College

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Orpington College IT Managed Service Provided by RM

  2. In the beginning • 6 IT Technicians • 2 Networks • “Flaky” infrastructure • Poor customer service • Lagging behind sector • Little investment

  3. Requirements • Excellent / responsive customer service • Innovative technology • Integrated service • Technical expertise

  4. Opportunity Tender for service Vs Develop in-house team

  5. Solution • Independent professional to prepare tender documentation and progress through OJEU to contract • Selected four IT companies • Presentations to SMT / Governors and Managers • Selection

  6. Early Difficulties • Staff buy-in • Long journey • Back-office issues • Manager

  7. Current success • High quality, responsive service • Customer service scores consistently at average 7.8 • High degree of innovation • AP can sleep at night! • Green agenda

  8. Future • PDC • Sharepoint • Fully ILT enabled college • Orpington College – outstanding by 2010

More Related