Electronic Communications Community Services to GPs Utilising EDT Hub and RiO

1. Electronic CommunicationsCommunity Services to GPsUtilising EDT Hub and RiO Mike Davis Director of IM&T

2. CSH Surrey – Who we are • Co-owned Social Enterprise established 2006 • 750 Co-owners • Provide NHS community services in the Mid Surrey area • Community Nursing • 4 Community Hospitals • Health Visiting • Therapies • Child Health • Clinical System – RiO • 37 GP Practices & 300,000 population

3. What we set out to do Business Opportunity: • Send all discharge summaries and other relevant communication by direct electronic method from RiO to GP practice systems How? • Build an interface out of RiO • Install EDT Hub • Utilise Docman at the Practice to import documents

4. Outcomes • Financial and time savings for CSH • Improved brand image • Improved communication channels • Reduced workload and costs for GP practices • Improved patient care pathways • Minimise risk of delivery delay, failure or confidentiality breech • Competitive edge for CSH when expanding into new areas of Surrey • Increased level of electronic record keeping

5. The Numbers • 94% of CSH GP Practices are connected to CSH EDT Hub • 2 Practices do not accept electronic communication • 5 Practices use EDT Lite rather than Docman • All CSH services are utilising the functionality through EDT Server from RiO • 30,000 documents sent electronically in the past 10 months • 25,000 discharge summaries • 5,000 clinical correspondence • Direct cost savings per document – 55p (stationery, toner, postage) • Resource savings at CSH (time to print, file and send) – 1,407 hours a year • Resource savings at Practice (time to open post, process and scan) • Payback period on investment – 23 months

6. Thank you