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NIATx Change Projects 2013

NIATx Change Projects 2013. Quick and prompt response Jefferson County Human Services Emergency Mental Health. THE AIM. Reduce complaints from law enforcement municipalities from 100% to 50%. . The Change. 1. Implement a second worker from 2pm-10:30pm .

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NIATx Change Projects 2013

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  1. NIATx Change Projects 2013 Quick and prompt response Jefferson County Human Services Emergency Mental Health

  2. THE AIM • Reduce complaints from law enforcement municipalities from 100% to 50%.

  3. The Change • 1. Implement a second worker from 2pm-10:30pm. • 2. Provide a smart phone to after hours workers.

  4. The Results

  5. Action • Adopted both changes • Will follow up with municipalities quarterly. • Meet with afterhours staff for supervision and discuss use of the phone and utilization of second person.

  6. The Impact • Improved communication between law enforcement municipalities and Emergency Mental Health program. • More accurate and quicker response time. • More effective triaging with law enforcement. • Closer monitoring of services.

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