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Prepared for the “Making Work Zones Work Better” Workshop

Prepared for the “Making Work Zones Work Better” Workshop. by Paul M. Cammack, P.E. Transportation Technology Engineer Nebraska Department of Roads. Topics. Why 511 in Nebraska? Steps to Deployment 511 Operation & Statistics Comments Received Lessons Learned Future. Why 511 in Nebraska?.

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Prepared for the “Making Work Zones Work Better” Workshop

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  1. Prepared for the “Making Work Zones Work Better” Workshop by Paul M. Cammack, P.E. Transportation Technology Engineer Nebraska Department of Roads

  2. Topics • Why 511 in Nebraska? • Steps to Deployment • 511 Operation & Statistics • Comments Received • Lessons Learned • Future

  3. Why 511inNebraska?

  4. The 511 Traveler Information System: • Is a rural Intelligent Transportation Systems (ITS) deployment project and brings transportation technology to the rural environment. . . • Gathers weather and road condition information together using a variety of advanced technology systems. . . • Provides the traveling public easy access to information so they can make informed decisions. . . • Probably the most publicly “visible” ITS deployment… • Has the potential to bring together urban and statewide traveler information…

  5. Winter Storms Summer Storms

  6. Workzones

  7. Maintenance & ConstructionOperations

  8. Tourism

  9. Homeland Defense Things have changed

  10. StepstoDeployment

  11. Advanced Transportation Weather Information System

  12. National Lightning Detection Network NOAA GOES & TIROS NWS & WMO Doppler Weather Radar Satellite Data Road Sensor Network UND Cray J-90 World-wide Weather Database RWIC Host at UND Ethernet Agricultural Weather Network Internet Modem International Weather Data Meteorology External User Data Acquisition System

  13. 511 • A partnership project between the Nebraska State Patrol and the Nebraska Department of Roads • Replaces the State Patrol’s 1-800-906-9069 road report number, which will be phased out as users become comfortable calling 511 • Provides Department reported road conditions in a timely and user-friendly venue

  14. Hearings and workshops conducted by the Public Service Commission Order issued August 5, 2001 PSC Order

  15. Nebraska was the first State to use the FCC designated 511 number for its entire highway system! October 1, 2001

  16. Look for New 511 Road Signs Along State Highways

  17. Cincinnati / Northern KY Nebraska Utah I-81 Corridor in Virginia Arizona Orlando Minnesota SE Florida Washington State Iowa South Dakota Kentucky Statewide San Francisco Montana North Dakota Maine New Hampshire 511 Operational Deployments

  18. 511Operation& Statistics

  19. Customer Access A single switch Four questions Site-specific information

  20. NDOR Road Conditions NDOR RWIS System Architecture Travelers dial one number 511 LEC/CLEC Cellular/PCS Providers Computer Telephony Located Grand Forks, ND Integrated Nowcast/Forecast & Road Condition Data Operational data #SAFE Operations Center Data Collection, Integration, & Operational data Mesoscale Weather Forecasting

  21. What does the user hear when they call 511? • “Welcome to the Nebraska 511 Traveler Information System. If this is an emergency, hang up now and dial 911” • “For NE roads, press 1; for SD roads, press 2; etc…” • “Enter your Interstate or highway number followed by the # sign” • “For Interstate 80 between Lincoln and Omaha, press 1; etc…” • SYSTEM PROVIDES ROAD/WEATHER CONDITIONS REPORT • “Press 1 to repeat last report; press 2 to request another road/weather conditions report; press 8 to leave a question, comment, recommendation for the system administrator”

  22. What does the user hear when they call 511?

  23. What is the cost for 511? Initial startup costs were $120,000. First year operational costs were $180,000. Costs shared 50/50 between State Patrol And Department of Roads

  24. Does it cost anything to call 511? Cellular telephone users will incur the usual fees associated with any cellular call (e.g. roaming, air time). Landline telephone users will incur no more than the cost of a local call (typically free).

  25. World Wide Web Access to 511 Informationwww.dor.state.ne.us or www.safetravelusa.com

  26. World Wide Web Access to 511 Informationwww.dor.state.ne.us or www.safetravelusa.com

  27. World Wide Web Access to 511 Informationwww.dor.state.ne.us or www.safetravelusa.com

  28. 511 Deployment Progress

  29. Nebraska’s 511 Calls

  30. Nebraska’s 511 Web Hits

  31. Comments Received

  32. Nebraska 511Comment LineSummary Total No. of Comments Analyzed: Positive: Negative: Need Call Back: N.A.: 163 62 17 68 16

  33. Comments

  34. Comments “I just wanted to thank you for this service. I’m a newcomer to Nebraska and this is an invaluable gift to the people of the state. Thank you so very much.”

  35. Another Viewpoint “I think this system is very helpful; however, I don’t think very many people are that familiar with mile markers….”

  36. The Other Side of the Coin “…I asked for road conditions, and all you gave me was weather conditions.”

  37. Lessons Learned

  38. Lessons Learned • Your road condition reporting system must be accurate, timely and reliable.

  39. Highway Condition Reporting System (PioneerNet)

  40. Lessons Learned • Your road condition reporting system must be accurate, timely and reliable. • Landmarks are more recognizable than • mileposts—but there are disadvantages.

  41. Lessons Learned • Your road condition reporting system must be accurate, timely and reliable. • Landmarks are more recognizable than mileposts—but there are disadvantages. • Tailor your system to fit your needs and expand it as your demand grows.

  42. Lessons Learned • Your road condition reporting system must be accurate, timely and reliable. • Landmarks are more recognizable than mileposts—but there are disadvantages. • Tailor your system to fit your needs and expand it as your demand grows. • Deploy with time to debug.

  43. Lessons Learned • Your road condition reporting system must be accurate, timely and reliable. • Landmarks are more recognizable than mileposts—but there are disadvantages. • Tailor your system to fit your needs and expand it as your demand grows. • Deploy with time to debug. • Address 24/7/365 operations and system support • issues in advance (including staff time).

  44. Lessons Learned • Your road condition reporting system must be accurate, timely and reliable. • Landmarks are more recognizable than mileposts—but there are disadvantages. • Tailor your system to fit your needs and expand it as your demand grows. • Deploy with time to debug. • Address 24/7/365 operations and system support issues in advance (including staff time). • “Marketing is a four-letter word to most • DOT’s—but a necessary evil.

  45. www.deploy511.org

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