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E-COMMERCE ASSET FOR BUSINESS PROCESS MANAGEMENT What should you look in an ideal BPM Expert in scope identification 01 In order to define a scope or requirements, there is need to follow a few steps: objectives, goals, sub- phases, tasks, resources, operations, Budget and schedule. Process change/requirements 02 Agility is the capacity of a company to complete tasks like introducing new technologies and responding to seasonal changes quickly. Proactive and reachable 03 They know the value behind providing 24/7 customer support and how it would contribute to satisfaction of their customers if enforced. Transparency 04 By using BPO services, you are able to maintain a record of any changes to your requirements, projects, applications, documents, and other process details related to the process, such as industry standards and new requirements. www.fivesdigital.com