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Hospital to Home Project Observation Volunteers Julie Dixon-Patterson & Pam Walker

Hospital to Home Project Observation Volunteers Julie Dixon-Patterson & Pam Walker. Housekeeping. Presentation Topics. About Us Policies and Procedures Person-centred Care Observation Volunteer Role Discussion. Age UK North Tyneside. History Older People’s Welfare Committee

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Hospital to Home Project Observation Volunteers Julie Dixon-Patterson & Pam Walker

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  1. Hospital to Home Project Observation VolunteersJulie Dixon-Patterson & Pam Walker

  2. Housekeeping

  3. Presentation Topics • About Us • Policies and Procedures • Person-centred Care • Observation Volunteer Role • Discussion

  4. Age UK North Tyneside • History • Older People’s Welfare Committee • 1972 Age Concern North Tyneside • 2010 Age UK North Tyneside • Part of a national network • Values • Positive - we welcome challenges and celebrate achievements • Inclusive – we involve, consult and work together • Respectful – we treat others as they would want to be treated • Empowering – we support older people to achieve their goals • Excellent – we strive to excel in making a real difference • Vision - A society in which older people flourish • Mission – To improve the quality of life for older people

  5. Age UK North Tyneside • Local services include: • Information and Advice • Wellbeing centres (x3) • Extra care housing (x6) • Care at Home • Employment advice and support • IT for all • Enabling and Befriending • Campaigning • Healthy living activities • Trading e.g. insurance

  6. Policies and Procedures • Policies: • Equality & Diversity • Health & Safety Policy • Confidentiality Policy • Comments Compliments and Complaints • Bullying and Harassment • Professional & Personal Involvement • Personal Safety • Protection of Adults • Volunteering Concerns • Hospital to Home Volunteer Co-ordinator • Julie Dixon-Patterson (Hospital to Home Manager) • Expenses

  7. Person-centered Care Quiz Time Person-centred Care

  8. Person-centered Care • Tom Kitwood View on Dementia • If we are able to accept individuals as people, then we are able to move on to give person centred care • Patient with dementia need to feel: • Comfort • Attachment • Inclusion • Identity • Occupation

  9. Person-centered Care • Wards Observation, what to look out for..... • Comfort • Attachment • Inclusion • Identity • Occupation

  10. Observation Volunteer Role • Background • Project partnership • Hospital to Home • NHS Shared Purpose • Observational framework developed • Pilot in November 2012 • Hospitals & Wards involved • North Tyneside General – 3,2,9,5 • Wansbeck General Hospital – 8,7,6 • Hexham General Hospital – 3 • Visit timetable • Two visits per ward (minimum)

  11. Observation Volunteer Role • Observation Session (4 hrs approx) • 1/ Introduced to Ward Manager or Ward Sister • 2/ Tour of Ward • Initial impressions e.g. calm, busy, tidy, clean • Dementia friendly e.g. text signs, colour scheme • 3/ Observation of Bays (1½ - 2hrs) • 4/ Observation team discuss findings (20 minutes) • Teams observation notes collected • 5/ Ward staff feedback session(s) (20 minutes) • Age UK staff member leads feedback • Report produced by Hospital to Home Manager and issued to Ward Manager with week

  12. Observation Volunteer Role

  13. Discussion • Concerns & questions • Observation report • Observation Form – alterations • How we organise ourselves

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