Effective Street Management for Improved Results in Postal Operations

1. Street Management Achieving Results by Performing More Effective Street Management Supervision of the Process Postmaster/Station Manager

2. Define Purpose: Increase City Carrier Street Performance Problem Statement: • Inconsistent and Late Delivery Times • High Street Hour Usage • Low Street Performance (SEI) Goal/Objective: • Reduce Street Variance to Base • Increase Street Performance (SEI) • Provide Tools to Assist in Identifying Routes

3. Measure How do we measure success? • Increase City Carrier Street Performance SEI Primary Metric: • DOIS Reduce Street Variance to Base • DOIS Increase Street Performance (SEI) over SPLY Secondary Metric: • MSP Scans Variances • MSP Reduction in Scans After 1700

4. Why is there a decline in SEI? • Untrained employees • Product growth • Office Management Impact (balloon effect) • Reluctance to manage • LITTLE TO NO STREET MANAGEMENT 5

6. Improve - Street Management • City Carrier Hours - 68% related to the Street • Most Districts have no specific goals, guidelines, or requirements • There has been little accountability for Street Management at any level

7. Street Management is… • Natural extension of office management • Necessary to maintain the routes & time of delivery • The tool for controlling park points, relays, OT, auxi assistance • Supporting documentation • Used to follow-up on customer issues • A way to identify safety and security issues. • REQUIRED 7

8. M-39 M-41 Why do Street Management? • M-39 & M-41 – Reasons for Street Management • M-39 134.11 - Street Management is a Natural Extension of Office Management.......ALL carriers are to be notified to expect daily supervision on the street....... • M-39 134.12 - Accompanying carriers on the street is an essential responsibility of management......One of most important duties • M-39 134.21 - Manager must maintain objective attitude....Open and above board • M-39 134.3 – Certain criteria may call attention for individual street supervision. No advance notice to the carrier is required • M-41 16 – SUPERVISION - Carriers may expect to be supervised at all times while in performance of their daily duties

9. Who should do Street Management? • Roles of District Management • District MOPS • Training • Monitor program compliance • District MPOO • Training • Monitor compliance • Review potential routes

10. Who should do Street Management? • Roles of Delivery Unit Management • Postmaster/Station Manager • Training • Ensure compliance • Assist in reviewing and identifying potential routes • Develop schedule for week/month • Cover workroom floor when supervisor is on the street and/or perform actual street management • Delivery Supervisor • Assist in reviewing and identifying potential routes • Discuss schedule/plan • Perform street management as planned • Maintain folders

11. Who should do Street Management? • Postmaster/Station Manager • Training • Ensure that all Delivery managers have been trained • Supervisors • 204B • Ensure compliance • Weekly/monthly checks of Route and Unit folders • Assist in reviewing and identifying potential routes • Weekly review of reports on web • MSP Route Prioritization Report • Address Quality Improvement Process – Best Opportunity Report • Develop schedule for week/month • Work with Supervisor when planning the following weeks schedule • Should be in conjunction with CDPOM pivoting planning • Cover workroom floor when supervisor is on the street and/or perform actual street management

12. How should Street Management be Done?

15. Improve - MSP Review cont.

18. Who should do Street Management? • Delivery Supervisor • Assist in reviewing and identifying potential routes • Weekly review of reports on web • MSP Route Prioritization Report • Address Quality Improvement Process – Best Opportunity Report • Discuss schedule/plan • Work with Postmaster/Station Manger when planning the following weeks work schedule • Should be in conjunction with CDPOM pivoting planning • Perform street management as planned • Maintain folders • Ensure that route folders are implemented • Update route folders when Street Management is performed

19. Improve - DOIS Review Utilize DOIS • Base Route Information • When was the base data last reviewed • When was the base data last updated • How was the base data last updated • Pivot Plans • When were the pivot plan last reviewed • When were the pivot plan last updated • MSP Location Report • When were the MSP location schedules last reviewed • When were the MSP location schedules last updated

20. New Tools • Enhanced 3999X- AQ (Improved) • Delivery information from AMS by Sector/Segment • AMS Review information by Address • Street Observation Worksheet

21. New 3999-X Consolidated with AMS Review Data

23. Street Observations 4584 DSMART/eUARS MSP Locations Pivot Plan Rte 6001 Unit 20260 3999/99-X Street Management Monthly Recap 3999 Sync AQIP Best Oppty MSP Route Prioritization Control – Unit Files • Unit/Route Files • Route Folder • Street Observation worksheets • 3999/3999-X (less than 1 year old) • Pivot plan by route (less than 1 year old) • MSP locations by route (less than 1 year old) • DSMART/EUARS reports (less than 1 month old) • 4584 Observation of Driving Practices * • Unit Folder • Weekly MSP Route Prioritization Report (weekly report) • AQIP Best Opportunity Routes (less than 1 month old) • 3999 Sync Report (less than 1 year old) • Street Management Monthly Recap Report (including weekly schedules) • Non-Career: One per quarter • • Probationary (0 - 3 months): 30, 60, & 80 day evaluations • • Employees with 4 - 23 months postal experience: One per quarter • • Employees with 2 years plus postal experience: Twice per year

25. Achieving Results By Performing More Effective Street Management Supervision Questions???