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IRIS Repair Coding System: International Repair Information System

Facing difficulties in exchanging repair information across different countries, languages, and organization types requires the use of a unified codification system. The IRIS Code simplifies the process with chapters on symptoms, sections, defects, and repairs, making it easier for consumers and technicians to describe and address issues. Through the methodology provided, consumers and technicians can accurately determine an IRIS code and implement the necessary solutions.

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IRIS Repair Coding System: International Repair Information System

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  1. ALL-CLAD ARNO CALOR KRUPS LAGOSTINA MOULINEX ROWENTA SEB SUPOR TEFAL SEB INTERNATIONAL SERVICE January 2015

  2. International • Repair • Information • System

  3. Exchanging Repair Information .…is facing several difficult problems. • Different countries, • Different languages, • Different types of organization, • Some different codes, • … So,there is a clear need to use anunified, simplecodification system. This code already exist: IRIS CODE.

  4. IRIS Repair Coding • What is it?

  5. IRIS Coding basis The IRIS Code is divided in 4 chapters : • Symptom • Section • Defect • Repair Consumer Technician

  6. Methodology to determine an IRIS code • Consumer : The consumer describes the defect : What ? Example : « My steam generator cuts off the electrical circuit during the ironing »

  7. Methodology to determine an IRIS code • Consumer : The description of the problem detected by the consumer is based on simple questions which he can answer. The description depends of the 5 senses : TO SMELL TO SEE TO HEAR TO TOUCH TO TASTE

  8. Methodology to determine an IRIS code • Technician : The technician must : Make an analysis, Make a diagnostic and Bring a solution. Example : « The boiler is faulty further to an electrical default and I change the part »

  9. Methodology to determine an IRIS code • To transcribe these actions in an IRIS code. WHAT ? Symptom Code MAKE AN ANALYSIS Section Code MAKE A DIAGNOSTIC Defect Code BRING A SOLUTION Repair Code

  10. IRIS Code implementation  result • Technician : • Solution • What • Analysis and Diagnostic > 5 mA Replacement (component / module) Internalswitch / fuse in set triggers Boiler Leaking (electrical) • Repair • A • Symptom • 11H • Section • G77 • Defect • S

  11. Code • YOUR GO

  12. Technician 1 • Solution • Analysis and Diagnostic • Consumer Replace My fryer does not work anymore • Repair • A • Symptom • 11F • Section • G40 • Defect • N

  13. Technician 2 • Solution • Analysis and Diagnostic • Consumer --- Ω Replace My steamer does not work anymore • Repair • A • Symptom • 11F • Section • G18 • Defect • N

  14. Technician 3 • Solution • Analysis and Diagnostic • Consumer Replace My steam generator trips the circuit breaker my electrical installation • Repair • A • Symptom • 11H • Section • G13 • Defect • N

  15. Technician 4 • Solution • Analysis and Diagnostic • Consumer Replace The soleplate of my steam iron flowing water The temperature of the soleplate is too low • Repair • A • Symptom • M32 • Section • G40 • Defect • P2

  16. Technician 5 • Solution • Analysis and Diagnostic • Consumer Replace Seal is cut My steam iron does not work anymore Other spare parts • Repair • A • Symptom • 11F • Section • G30 • Defect • D

  17. Technician 6 • Solution • Analysis and Diagnostic • Consumer Replace My steam iron does not work anymore • Repair • A • Symptom • 11F • Section • G40 • Defect • Q

  18. Technician 7 • Solution • Analysis and Diagnostic • Consumer Replace My steam iron is not heating enough The temperature of the soleplate is too low • Repair • A • Symptom • 17S • Section • G40 • Defect • C

  19. Technician 8 • Solution • Analysis and Diagnostic • Consumer Replace ----Ω The indicator "Lack of water" of my steam generator lights all the time • Repair • A • Symptom • 132 • Section • G40 • Defect • N

  20. Technician 9 • Solution • Analysis and Diagnostic • Consumer Replace My vacuum cleaner doesn’t work • Repair • A • Symptom • 11F • Section • G22 • Defect • N

  21. Technician 10 • Solution • Analysis and Diagnostic • Consumer Replace > 40V dc My vacuum cleaner will no longer charge and a light blinks steadily • Repair • A • Symptom • 121 • Section • G68 • Defect • N

  22. Technician 11 • Solution • Analysis and Diagnostic • Consumer Replace The cord of my vacuum cleaner no longer fit into its housing • Repair • A • Symptom • 17G • Section • G73 • Defect • M1

  23. Technician 13 • Solution • Analysis and Diagnostic • Consumer Replace My espresso no longer grinds coffee beans • Repair • A • Symptom • N13 • Section • G22 • Defect • N

  24. Technician 14 • Solution • Analysis and Diagnostic • Consumer Info about the functioning of the kettle to the consumer My kettlenever stops • Repair • U • Symptom • 11F • Section • G61 • Defect • 4

  25. Technician 16 • Solution • Analysis and Diagnostic • Consumer Replace My expresso maker does not work anymore • Repair • A • Symptom • 11F • Section • G33 • Defect • K

  26. Technician 18 • Solution • Analysis and Diagnostic • Consumer Replace My espresso does not start • Repair • A • Symptom • 11F • Section • G02 • Defect • D

  27. Technician 20 • Solution • Analysis and Diagnostic • Consumer Replace My mixer blade is no longer rotating • Repair • A • Symptom • J14 • Section • G85 • Defect • A

  28. Technician 21 • Solution • Analysis and Diagnostic • Consumer Replace The cover of my food processor is broken • Repair • A • Symptom • 164 • Section • G81 • Defect • H1

  29. Technician 22 • Solution • Analysis and Diagnostic • Consumer Replace The bowl of my blender leaks • Repair • A • Symptom • J52 • Section • G30 • Defect • K

  30. DEMONSTRATION http://www.iriscode.org/

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