Welcome to GWAVACon

1. Welcome to GWAVACon eControl 2.0 Web-Based “ZERO Rights” Help Desk User Management for GroupWise, eDirectory, Active Directory and Exchange Session Speaker Name: Aldo Zanoni Company: Omni Technology Solutions Inc. Email: Aldo@omni-ts.com

2. eControlWeb-Based “ZERO Rights” Help Desk User Management Version 2.0 – Manage Mixed and Multiple Networks: eDirectory, Active Directory, GroupWise, Exchange

3. The Chaos and Complexity Caused by: • Mergers and Acquisitions • Department Consolidations • Company Expansions • Multiple Network Operating Systems • Multiple Messaging Systems • Multiple Directory Systems • Increased Reporting Requirements • New Privacy, Security and Compliance Legislation • Additional Auditing Requirements • Increased User and Management Expectations • Decreased resources with which to do it all!

4. 10 Questions • Is the IT or the help desk department sometimes the bottleneck in your User Account Management process? • Is your help desk unable to carry out certain account management tasks because of security restrictions? • Does your security department require account change management audit reports for Security Regulation compliance? • Are you running GroupWise on Windows or Exchange with eDirectory and/or mixed or multiple eDirectory and Active Directory environments? • Does your help desk run multiple user account management tools because of number four above?

5. … 10 Questions • Have department mergers or corporate acquisitions made your user account creation and management tasks cumbersome and complex? • Tired of training your Help Desk Operators how to use a combination of ConsoleOne, iManager, NWAdmin, Microsoft Management Console or custom Task Pads to carry out user and identity management tasks? • Concerned about the impact of Help Desk Operators or Junior Administrators hitting the delete key on the wrong object or "poking" about your network to see what they can see? • Need to deploy User Self-Service or Password Self-Service for GroupWise or in a multiple or mixed eDirectory, GroupWise, Active Directory or Exchange environment? • Are you being asked to manage and integrate more complex systems with fewer resources?

6. eControlWeb-Based “ZERO Rights” Help Desk User Management

7. 1 2 3 4 eControl – HD, USS, CL, AC Web-Based Interface for FOUR modules NetMail – Through NMAP Browser Help Desk User Management Account Create/Manager User Self-Service Contact List eDirectory – Through LDAPand eDir APIs Proxy Service GroupWise - Through Win32 APIs LDAP to AD, Exchange, and future support for Notes, OpenLDAP

8. Help Desk User Management (HD) - Provides Help Desk Operators with the ability to carry out the “TOP TEN” user administration tasks - in a WEB browser –NO rights required! Account Create/Manager (AC) – Allows HDOs to create users based on eControl profiles and eDirectory templates and/or Active Directory Base Users. Customised version allows users to sign up and auto-create an account from a WEB form User Self-Service/Self-Administration (USS) – Allows you to set which user eDirectory fields can beupdated/modifiedby a user in the Web Interface. Contact Lookup (CL) - Allows users toretrieveconfigured information from eDirectory/Active Directory/ LDAP (phone numbers, Org. Chart, etc.) “ZERO Rights” Modules

9. Help Desk User Management (HD) • eControl HD allows you to provide a restricted interface for your Help Desk Operators with access to tasks based on eDir/AD groups • Distribute standard Tier One Help Desk Operations to a larger number of non-technical people without worrying about them accidentally creating "distress" in your life by using ConsoleOne, NWadmin, iManager, Microsoft Management Console or Taskpads. • Train your Tier One HDOs on how to use HD in under 15 minutes! • Increase user and administrator satisfaction

10. Disable / Enable eDirectory Account • Disable / Enable NetMail Account • Expire GroupWise Account • Reset eDirectory, GroupWise or NetMail Password • Group Memberships • Organizational Roles • Manage GroupWise Distribution Lists • Set GroupWise Options • Password Restrictions • Login Restrictions • Login Script • Intruder Lockout • Identification HD Top Ten Tasks for eDirectory/GroupWise

11. Manage Account Password and Strong Password Requirements. • Enable/Disable Active Directory Accounts • Release Intruder Lockout • Manage User Demographic Information • Manage Account Expiration Date • … HD Top Ten Tasks for Active Directory/Exchange

12. Automatically create account based on eDirectory template (home directory, group membership, container, etc.) and eControl Account Create Wizard Profile (naming convention and all other components not covered in eDirectory template) • Customisable required user fields and/or optional fields (first name, last name, middle initial, phone number, mobile number, etc.) • Creates user name with specified naming convention – eControl confirms uniqueness of eDirectory and GroupWise account in one or more defined systems • Customised version allows web-form account creation based on registration system information (version 2.x) eDir/GW Account Create/Manager

13. Automatically create account based on assigned Active Directory base user account (home directory, group membership, container, etc.) and eControl Account Create Wizard Profile (naming convention and all other components not covered in base user account) • Customisable required user fields and/or optional fields(first name, last name, middle initial, phone number, mobile number, etc.) • Creates user name with specified naming convention – eControl confirms the uniqueness of name in Active Directory in defined system(s) • (USS-AC) Customised version allows web-form account creation based on registration system information (version 2.x) AD/Exchange Account Create/Manager

14. Subscribe/Unsubscribe from GroupWise Distribution Listsand/or AD/Exchange Groups • Select Challenge-Response Phrases and provide answers for Web-based password change • Edit eDirectory fields (including extended Schema values) that have been enabled by the Administrator (mobile number, pager, etc.) • Version 2.x will provide support for Secure Forms Processing (Vacation Request, etc.) User Self-Service/Self-Administration Tasks

15. Windows 2000 Server or Professional or XP Professional (for GroupWise) and/or Windows 2003 for AD/Exchange • IIS 5 or 6 • A Security Certificate for SSL (optional) • Microsoft Message Queuing (MSMQ) • Novell Netware Client 4.9 (minimum) • Novell GroupWise 5.x or 6.x • MSDE or MSQL or eDirectory Extension to provide “Forgot My Password” Self-Service • GroupWise or eDirectory running on Novell NetWare, OES, SUSE Linux, Windows • LDAP version 3 needs to running on your server (NLDAP) • NDS Version 8.5 or any version of eDirectory • Local copies of Replicas to be accessed (recommended) Hardware/Software Requirements

16. Manage Mixed and Multiple Networks from a Browser • Novell eDirectory • Novell GroupWise • Novell NetMail • Microsoft Active Directory • *Microsoft NT Domains • *Microsoft Exchange • *Lotus Notes (version 3.0) • *Open LDAP • *SQL/MySQL, etc. • *Custom applications eControl * Future Support

17. Question and Answer Questions? Aldo Zanoni CEO, Managing Director Omni Technology Solutions Inc. Tel. +1 780 423 4200 aldo@omni-ts.com

18. Thank you Thank You for Coming to GWAVACon!