Welcome to GWAVACon

1. Welcome to GWAVACon GWAVACon Exclusive The Best Unpublished… Dave Muldoon Dave@howdavedoesit.com

2. The Best Unpublished… GWAVACon Exclusive About your presenter… • Dave Muldoon: • Independent Consultant (I don’t work for Novell). • Author of “GroupWise Administration Made Easy” series. (available at www.caledonia.net) • Novell Cool Solutions Author since 2002. • Tech Editor of Novell GroupWise 7.0 User Guides • Contributor to the GroupWise Advisor Magazine. • GroupWise Advisor Summit Presentor (2004 & 2005). • Have been working with GroupWise for over 7 years. Supporting multiple GroupWise environments; small implementations to single systems totaling over 19,000 users.

3. The Best Unpublished… GWAVACon Exclusive GroupWise Consolidation • The importance of: • Return on investment – GroupWise specific • Reduced Administration • Consistent Performance • Increased Efficiency – Mail delivery, maintenance, reduced storage (SIS) • Faster system upgrades and rollouts • POSITIONED FOR INCREASED AVAILABILITY • Katrina - CIO

4. The Best Unpublished… GWAVACon Exclusive Overall Server Infrastructure Consolidation • Factors: • Expense of newer & bigger hardware • Reduction of overall infrastructure • Reduced Administration • Consistent Performance • Increased Efficiency – Mail delivery, maintenance, reduced storage (SIS) • Faster System Upgrades • POSITIONED FOR INCREASED AVAILABILITY

5. The Best Unpublished… GWAVACon Exclusive GroupWise Infrastructure Consolidation • Factors: • Reduction of overall GroupWise-specific infrastructure • Reduced Administration • Consistent Performance • Increased Efficiency – Mail delivery, maintenance, reduced storage (SIS) • Faster System Upgrades • POSITIONED FOR INCREASED AVAILABILITY

6. The Best Unpublished… GWAVACon Exclusive Services Consolidation • Factors: • Reduction of overall service-specific infrastructure • Reduced Administration • Consistent Performance for all services • Increased Efficiency – Mail delivery, maintenance, reduced storage (SIS) • Faster System Upgrades (less infrastructure) • POSITIONED FOR INCREASED AVAILABILITY

7. The Best Unpublished… GWAVACon Exclusive Services Consolidation & Availability • Factors: • Faster System Upgrades with NO downtime (less infrastructure) • Management of additional technology. • Consistent Performance for services • Increased Efficiency – Mail delivery, maintenance, reduced storage (SIS) • POSITIONED FOR DISASTER RECOVERY

8. The Best Unpublished… GWAVACon Exclusive Server Virtualization • Factors: • Reduced Administration • Consistent Performance • Expense of newer & bigger hardware • Newest Technology (virtualization) • Increased Efficiency – Mail delivery, maintenance, SIS, and Resource Mgmt. • Faster System Upgrades • POSITIONED FOR INCREASED AVAILABILITY

9. The Best Unpublished… GWAVACon Exclusive Server Virtualization & Availability • Factors: • External Disk Requirement – virtual servers (sys), hosted volumes • Replication, Snapshot or Backup/Restore • POSITIONED FOR DISASTER RECOVERY

10. The Best Unpublished… GWAVACon Exclusive GroupWise Disaster Recovery Resumption Time/ Criticality of Services 1. Not all applications require the same service level - downtime Recovery Point 2. Not all applications require the same service level – data loss Cost of Solution 3. Not all applications require the same service level (cost, data & time) Full Restore Data Replication System Rebuild eDir Replication

11. The Best Unpublished… GWAVACon Exclusive eDir Replication • Development of eDir process (2nd tree) • One-time agent address changes • Live second system running • Requires duplicate hardware Resumption Steps (high-level) DNS changes (ngwnameserver, etc.) eDir Graft IMPACT: Complete data loss

12. The Best Unpublished… GWAVACon Exclusive Data Replication Backup and Periodic Restores OR SAN Replication OR SAN Mirroring Resumption Steps (high-level) Changing path statements on agents Changing IP addresses on agents Startup file changes DNS changes (ngwnameserver, etc.) Top-Down rebuild

13. The Best Unpublished… GWAVACon Exclusive Full Restore Requires duplicate hardware Resumption Steps (high-level) Requires full system restore Changing path statements on agents Changing IP addresses on agents Startup file changes DNS changes (ngwnameserver, etc.) Top-Down rebuild

14. The Best Unpublished… GWAVACon Exclusive System Rebuild Lots of muscle and endurance! Duplicate Hardware Solution One: Partial Restore This solution indicates past email/calendar history is not important. What will be retained are the contacts found in any personal address books, posted items, rules, etc. (anything in the user.db) Periodically (weekly or even monthly), restore the WPHOST, NGWGUARD and user.db directories. This periodic interval will miss users who have been created during the "gap" as well as user passwords changed during this interval. Don't restore MSG databases or OFFILES. A change of the DNS entry for NGWNAMESERVER and other DNS associated for client access is required. Users would have client access as soon as the agents were properly loaded in the alternate location and the change for NGWNAMESERVER was replicated out. They would have the same password, if one was set as the previous login and their account would NOT be "empty". Old email and calendar items would show but would result in an error when opened. New items would be successful. Archives would still function, contacts would be intact and communication would be available.

15. The Best Unpublished… GWAVACon Exclusive System Rebuild Lots of muscle and endurance! Duplicate Hardware Solution Two: Complete Rebuild This solution indicates all data in the existing system is not important. By having a copy of the WPDOMAIN.DB and NGWGUARD.DB from the primary domain, allows for a total system rebuild to new servers, populating and linking all accounts to their eDirectory counterparts. The Secondary Domains and Post Offices can then be rebuilt, allowing users to login and have a blank mailbox and a System address book (Novell GroupWise Address Book). In most systems this process takes approximately 1 hour per GroupWise agent. Allowing for a serial calculation of “x” hours equal to the same number of agents within the GW system. That time can be then broken down further as in some cases multiple agents can be rebuilt at a single time (POs under secondary domains can be rebuilt at the same time); reducing the overall time by “y” (using the maximum amount of administrative actions).

16. The Best Unpublished… GWAVACon Exclusive Data Replication - BCC SAN Replication OR SAN Mirroring Resumption Steps Business Continuity Clustering from Novell is new technology that provides for availability in the event of a primary cluster outage. Requires data replication.

17. The Best Unpublished… GWAVACon Exclusive Data Replication - Virtualization SAN Replication SAN Mirroring Resumption Steps Using a Virtual Server Management application, server instances are stored on external/replicated disk. In the event of an outage services can be resumed manually or certain processes can be automated. The most predominant issue with this configuration is infrastructure addressing (DNS, IP subnet mismatch, etc.)

18. The Best Unpublished… GWAVACon Exclusive Reload Runs on SLES 9 or OES Linux • Backing up all platforms – NW, LX and MS. • Disk – 185% of the disk required for the live PO. Defined by history. • DBCOPY • GW POA (only Backs up PO) – brings over in GW format This is used for restores, and does not talk to the live GW system Can spawm an actual Live PO. • This runs similarly to standard backups with full and incremental backups. Tay Kratzer is providing a full Reload presentation on Tuesday afternoon.

19. The Best Unpublished… GWAVACon Exclusive And Now… On to the fun!

20. The Best Unpublished… GWAVACon Exclusive GroupWise tips & tricks • CNTRL + SHFT + ALT for GW Archive rebuild (make a copy first) • SPEEDING UP GW: Sort order of mailbox for speed, filing items to folders, etc. • http startup file for MTA (http://ip/settings/startup) - hidden switch • GWCHECK from a browser: http://IP_Address:port/gwcheck • SNMP Stats from the browser: http:// IP_Address:port /snmp • Email access for audit purposes: Copy user database, change password, access account, re-place user database. (see Reveal) • Accessing an archive using FID Editor for troubleshooting (change it to yours) • Disk Check event - stop mail processing before the disk fills up. • View Attachments in Details instead of in Large icons. • Inserting an HTML or image into GroupWise. (F11) • Client Application Startup Siwtches: @U-user_id, @U-?, /ph-, etc.

21. The Best Unpublished… GWAVACon Exclusive GroupWise tips & tricks • Code rollout ("my way") - **copy** NLMs, Language and LDAP files to a single directory, then drop them into the sys:\system directory of your GW server. This works great for support pack upgrades. • Running multiple GW versions or support packs on the same server: Create a directory structure on the server, place the startup file for the agent and the code version as described above. The below information assume the alternate code is stored in sys:\gwcode directory • 1. Change your grpwise.ncf file to have the load statement point to load sys:\gwcode\gwpoa @po1.poa • 2. Manually load the agent by typing the same load at the server console. NOTE: This load will default back to the grpwise.ncf file if the server is rebooted. • Restarting a POA with minimal to no impact to end-users. (terminating) • How to add context and other information to address books (MTA – Address Book in C1) • Add/edit column view in C1 – shows multiple attributes such as IP, Ports, FID, etc depending on the object type listed.

22. GroupWise Best Practices Great Web Sites for GroupWise • www.gwcheck.com • www.gwmag.com • www.caledonia.net • www.ngwlist.com • www.taykratzer.com • www.samspade.org • www.novellshareware.com • http://gwadvisor.com/ • http://anderbr.duc.auburn.edu/gwtoys.html • www.groupwise.org/gw-utils.htm • www.slewis.org

23. GroupWise Best Practices Tools, Tips and Tricks • Beyond Compare2 – Compare files or directories (www.scootersoftware.com) • CleanIT – GroupWise client remover 5.5.- 6.5 (www.emailessentials.ca) • FileMon – Monitor file activity on Windows box (www.sysinternals.com) • RegMon – Monitor registry hits on Windows box (www.sysinternals.com) • TDIMon – Monitor L4 data (TCP, UDP) (www.sysinternals.com) • TextPad – Simple but powerful text editor (www.textpad.com) • TEL – Simple telnet program For Netware (www.xtras.com) • ToolBox – NW NLM that lets you use DOS cmds at server prompt (www.novell.com/coolsolutions/tools)

24. GroupWise Best Practices Tools, Tips and Tricks • Console One - 6.5.2 snapins – Arrange Columns (www.novell.com) • GW 5.2 32bit Client – GroupWise 5.2.5 client (www.novell.com) • AD – GroupWise 4.1 Administration program (support.novell.com/filefinder) • Archive FID Editor – Edit FID in archive user.db (www.novell.com/coolsolutions/tools) • HashIT – Identify ofwork\ofdirect\ directories (www.novell.com) • Password Changer – Mass GW Password changer (www.jrbsoftware.com) • PostMaster – Crack GW Headers of mail msg. (use MTA Message Tracking instead) (www.novell.com) • Spammer – Simple GW Mass mailer – test tool (www.novell.com/coolsolutions/tools) • GW Coolsolutions - novell.com/coolsolutions/gwmag

25. GroupWise Best Practices Tools, Tips and Tricks • Nexic AcctManager – Run GW on different users (www.nexic.com) • GWIP – Check IP address and port connection (www.novell.com) • GWMBSize – Pull reports from GWCHECK logs (www.novell.com/coolsolutions/tools) • GroupWise Monitor Agent (GWMON.EXE) (comes with GroupWise 6.5 and above) • GWAVA Freeware Foundation Utilities (www.gwava.com) • AbControl – Import/Export/Search/Replace NAB (www.fronteri.com/gwfreeutils.htm) • AbShare – Import/Export Shared Address Bk. (www.fronteri.com/gwfreeutils.htm) CalCreate – Import/Export Calendar -> XML (www.fronteri.com/gwfreeutils.htm) GWAVAsig – Add signature to SMTP outbound (www.gwava.com) • ProxySguff – Import Proxy rights (www.fronteri.com/gwfreeutils.htm) • RuleCreate – Import Rules (www.fronteri.com/gwfreeutils.htm)

26. GroupWise Best Practices Tools, Tips and Tricks • Macro Recorder – Powerful Win macro recorder (www.kratronics.com) • Quick TID – FAST Novell TID lookup tool (www.novell.com/coolsolutions/tools) • SuperScan – Nifty port scanner (www.foundstone.com) • XP Power Toys – Usefull tools for Windows XP (www.microsoft.com) • dnsreport.com – Is your DNS setup properly?

27. GroupWise Best Practices Vendors There are tons of tools and products for GroupWise GroupWise is not a dead product. You just need to know where to look. http://www.howdavedoesit.com/vendors.htm

28. The Best Unpublished… GWAVACon Exclusive Thank You! Dave Muldoon Dave@howdavedoesit.com