Maximo Mobility Day For Customers, Business Partners and System Integrators

1. Maximo Mobility Day For Customers, Business Partners and System Integrators 16 & 17 April 2013 IBM Technical Exploration Centre, Hursley Park Nick Waller Maximo Client Technical Professional IBM UK

2. Agenda for the Partner day 09:00 09:30 Arrival at Galileo Reception 09:30 09:45 Welcome and Introductions 09:45 10:30 Presentation: Maximo Mobility – Past, Present and Future 10:30 11:15 Demonstration: Maximo Mobile on Android 11:15 11:30 Break 11:30 12:00 Presentation: Business Value Assessment Overview 12:00 12.15 Presentation: Mobile Device Management Overview 12:15 13:00 Presentation: MobileFirst & IBM Managed Mobility Practice or 12:00 13:00 Demonstration: Maximo Mobile Configuration 13:00 14:00 Buffet Lunch & Networking 14:00 15:00 Hardware hands on with Motorola and Panasonic devices 15:00 15:15 Meet the Maximo and Tririga Business Partner Enablement Team 15:15 15:30 Meet the Maximo Level 2 Support Team 15:30 16.30 Q & A with the Maximo Mobility Product Development Team 16:30 16:45 Feedback and Close

3. Maximo Mobility Past, Present & Future 16th April 2013 Nick Waller Maximo Client Technical Professional IBM UK

4. IBM Confidential IBM Acquires Worklight Maximo Mobility Time Line Maximo 7.5 IBM Acquires Tririga Maximo 7.1.1 Maximo 7.1 First Leader Ranking on Gartner Group EAM Magic Quadrant IBM Integration Activities & Re-org of Development IBM Acquires MRO Software Maximo 6.0 – EAM/IT Consolidation. MRO acquires Raptor for Configuration Mgmt. Mobile Next Generation Maximo 5.2 – Web Enhancements & Industry Applications MRO acquires MainControl Web Service Integration Maximo 5.0 – 1st Java Architecture Maximo Everyplace - Scheduler – Map API Maximo 4.0 Launch 6.2 Maximo Mobile 7.1 7.5. 7.5.1 Maximo 3.0 Maximo 1.0 SycloAgentry & Smart Suite SAP Acquires Syclo 1989 1996 1998 2001 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Client-Server Procurement Java Enterprise 100% EAM/IT Maximo ESRI/GISTechnology Inventory Archt. Integration Web Assets Mobile Billing New BrowsersITIL V3 SmarterBuildings SmartPhone

5. Achieving Mobility with Maximo

6. Maximo Everyplace

7. IBM Maximo Everyplace Allows users to access any existing IBM Maximo application on an iPhone, iPad, iPod touch, Android, Blackberry or other supported device without installing anything on those devices Maximo Everyplace enables users to: ● Shorten the lag time between an event’s occurrence and the recording of that event in the system. There’s no need to wait until they get back to their desk to enter or retrieve data. ● Increase accuracy of data in the system by allowing them to enter information while it’s fresh in their minds. ● Offer convenient, targeted access to Maximo for workers who don’t regularly sit at a desk or use a desktop computer.

8. Maximo Everyplace Future • 4 New Applications have been created: • Everyplace Technician (Tablet) • Large Screen Heavy Technician Functionality • Everyplace Technician (Phone) • Small Screen Heavy Technician Functionality • Everyplace Technician (Lite) • Small Screen Light Technician Functionality (Inspector, Break/Fix, Rapid Dispatch) • Everyplace Supervisor • Small Screen Supervisor Functionality Available with Maximo Scheduler 7.5.1

9. New Everyplace Application - Map View

10. New Everyplace Application - Map – Share My Location When Geo-location information is set up for labor/crews the Browsers will ask to ‘Share Location’. ‘My Location’ icon. Shows field technicians location

11. New Everyplace Application - Map – Route Directions Turn-by-Turn directions to take you from one Work Order to the Next.

12. New Everyplace Application - Map – Unassigned Work Orders Based on a Query find Unassigned Work Orders for the current map zoom level.

13. New Everyplace Application - Map – Nearby Labor/Crews Look for all Labor/Crews within the current map zoom level.

14. New Everyplace Application - Start and Stop Timers - Confirmation • Enhanced ‘Stop Timer Dialog’

15. IBM Maximo Mobile Suite IBM Maximo Mobile Suite brings Maximo to remote workers in the field, wherever they are, regardless of connectivity, and helps them do their tasks with information in hand. IBM Maximo Mobile Work Manager IBM Maximo Mobile Inventory Manager • Work Order Management • Operator Rounds • Inspection • Facilities Maintenance • Service Desk • Inventory Management • Asset Inventory & Audit IBM Maximo Mobile Asset Manager

16. Maximo Mobile on Android Devices • Updated User Interface • Better Devices & Operating System • Improved usability • Barcode integration • Attachments • Voice to Text • Improved performance and capacity • More memory and faster processors improve performance on the device

17. Maximo Mobile Architecture;

18. Key Maximo Mobile Work Manager Functionalities • Search Functionality similar to Maximo • Ability to create and progress Work Orders and Service Request in handheld • Maximo functionalities like ability to view Work Tasks for a WO, Asset List etc… • Stop Timer and End Timer functionality to capture the actual labour hours • Bar code reading. • Data validation at source • Ability to lookup. • Access to additional supporting data. • Reporting Actuals • Labor Time • Parts • Asset Downtime • Meter Readings • Observations & Inspections • Failure Reports • Attach Documents

19. IBM Maximo Mobile Differentiators • “Built-In” to the core Maximo architecture • Extends Maximo business processes to mobile environment • Tracks with core Maximo development • No lags; No version control problems • Every future release of Maximo will be mobile enabled • Mobile Maximo Business Objects talk to core Maximo Business Objects directly. • No Middle-Man. No extra servers to maintain. • Consistent Architecture - J2ME (Java 2 Mobile Edition), J2EE • Built into Maximo server – no middleware or separate server • Single point of administration and security • Familiar UI • Configurable • Web protocols for data transfers

20. Future: Mobile Next Generation Single platform for entire portfolio (Maximo, SCCD, Tririga, Industry Solutions) Runs on modern o/s and Smart devices (phones, tablets), leveraging device specific capabilities Supports connected and disconnected scenarios Easily tailor the mobile UI, for delivered applications and ability to create custom applications Target 2H 2013 initial availability on Android Developed using WorkLight

21. Platform:- Windows, BB device support -Authoring tool – Sys Admin Personna Application Functionality Maximo Additional Industry Sols(?) TRIRIGA Inspections, Assessment, Space Audit, Punch List SCCD Service Catalog, Additional use cases Mobile Next Generation Roadmap Platform:- iOS device support -RFID, GPS, LBS Authoring tool – Dev Personna Application Functionality Maximo Additional work mgmt, meters, failure hier., Inventory, Asset Mgmt., Industry Sols(?) TRIRIGA Work Task Mgmt Approvals Asset Inventory SCCD SR Approval Ticket Mgmt Phase 3 2H 2014 Platform:- Connected/Disconnected - Android device support - Barcode Application Functionality Maximo Basic work management Work list, view details, feedback, actuals, materials, labor, work log, status changes, create new wo, create follow-up Approvals Offline Maps Phase 2 Q1 2014 Phase 1 Q3 2013 The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion.   .

22. What have we learnedabout Mobilising Maximo ? • The business process needs to be designed or re-designed for mobile deployment taking into account the connectivity and mobile device constraints : • Workflow & Conditional UI are not supported in Maximo Mobile • The amount of data that can be downloaded to the mobile device is limited • The level of validation achievable on the mobile device may not be the same as in Maximo • Solutions which require near real time response e.g. immediate issue and acknowledgement of a Work Order to a mobile worker within a 2-3 minute cycle require careful design and through testing. • Workflows, escalations and other Cron task based processes introduce delays which are compounded by connectivity delays or failures. • Avoid process steps on the mobile device which require extra refresh cycles • Everyplace becomes more viable as Wi-fi and 3/4G networks become more pervasive. • Apply the KISS principle • Keep it Simple • Use Mobile technology only where it adds value to the business

23. Questions?

24. The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features or functionality described for our products remains at our sole discretion. THE INFORMATION PROVIDED IN THIS DOCUMENT IS DISTRIBUTED “AS IS” WITHOUT ANYWARRANTY, EITHER EXPRESS OR IMPLIED. IBM EXPRESSLY DISCLAIMS ANY WARRANTIES IFMERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT