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Auctions on the Web. Presented By (in order of presentation) Frank Trovato Payman Mahjoory Sara Radgens Mike Malia Dan Muzich Rob Randel. Agenda. Web Page Financials Merchant-to-Person Auctions Person-to-Person Auctions Case Study Conclusion. Financials. Sara Radgens.
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Auctions on the Web Presented By (in order of presentation) Frank Trovato Payman Mahjoory Sara Radgens Mike Malia Dan Muzich Rob Randel
Agenda • Web Page • Financials • Merchant-to-Person Auctions • Person-to-Person Auctions • Case Study • Conclusion
Financials Sara Radgens
Survey Results YesNo Visited an online auction site? 11 04 Placed a bid at an online auction site? 03 12 Purchased from an online auction site? 02 13 Amount range $50 -$100 Age - 18 or under 1 19 - 29 4 30 - 39 9 40 - 49 0 50 and over 1
Merchant-to-Person Auctions Dan Muzich
Business Auctions • Business (or “Merchant”) Auction sites have a wide range of scope and purposes. • Most sites aim to offload excess inventory or refurbished stocks of manufacturers. • Category started with computer products, whose short product cycles created a lot of perfectly good “distressed inventories”. • Generally, all sites aim to broker a connection between customer and manufacturer.
Market Size of Auctions An explosion of opportunity: Predictions: By 2002, 29% (128B) of internet transactions will be conducted under auction format 1999 1997 numbers: Total Internet mkt: 12.9B Auction mediated: 0.58B or 4% 1999 Ref: The Keenan Report, 10/98
Business to Customer • Come in many different flavors and auction styles • Started with Computer products and diversified from there to a very wide variety of items. • Examples • General consumer products (OnSale.com, Ubid.Com) • Wine (winebid.com) • Travel(Priceline.com) • Very short list of what is available- www.internetauctionlist.com tracks over 200 sites
Business to Business • Similar to person to person, except items are usually much larger in scale and price. • Prime example: VerticalNet (the eBay of category) • Serves 35 industry specific business communities. • Water, Power, Chemicals, Food and many more • Items for bid range from equipment to services. • Another example: AdAuction.com
Customer to Business • So-called “reverse auction” where customer solicits bids from businesses. Best bid wins. • Example • Travel (travelbids.com) • You list your itinerary, and travel agents bid against each other to fulfill it.
Person-to-Person Auctions Payman Mahjoory
Person-to-Person Auctions • Familiarize yourself with the website • Learn as much about the seller as possible Buyer Beware - New Seller/Buyer Feedback profile of 10 to 99 Feedback profile of 100 to 499 Feedback profile of 500 to 999 Feedback profile of 1000 to 9999 Feedback profile of > 10000 eBay Rating System
Person-to-Person Auctions User Profile from Yahoo!
Person-to-Person Auctions • Fraud • Contacting the Seller • Escrow Service • Price discrepancies from one seller to another • Shipping costs • Community
Auction Pitfalls • According to Fraud.org, online auctions were the #1 source (68%) of complaints in 1998, up from 26% in 1997.
Person-to-Person Auctions • Fraud • Contacting the Seller • Escrow Service • Price discrepancies from one seller to another • Shipping costs • Community
Case Study Mike Malia
Case Study • Onsale.com holds “Index Express Auctions” daily from 9:00 AM - 8:00 PM (PST) • All Items Start At $1.00 • Auctions Last for at least One Hour • Extended until there is no bidding for 5 minutes • How will the bid prices look over time?
Auction Demonstration With Your Host Mike “Auction Master” Malia
Auction Demonstration - Rules • Bid starts at $1.00 • Minimum $0.50 bid increment • Auction lasts at least 60 seconds • Ends when 5 seconds pass without a bid For Auction: One Gourmet “Evening MBA” Dinner
Case Study: Results Rob Randel
Case Study: Results • Not all merchandise offered was new • Most was refurbished • Many off-brands were offered • The minimum bid increments for some items was too large • Some items sold for less than shipping!!! • There appear to be some bargains available to the savvy shopper
Future of Auctions • Auctions available for just about product or service imaginable. • Advent of broadband will bring “live” and “loud” auctions to the PC. • Localized auctions to effectively market goods that are either perishable or too large to ship long distances. • Third party certification of big-ticket items. • Forrester Research: “Its only a matter of time before every retailer has an online auction.” Latest Example:
Concluding Thought for the Day MBAs for Auction?