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Quality & Process Engineering Manager Insights by Mike Drexler - Armstrong World Industries | ISE 428 Interview

Gain valuable insights from Mike Drexler, Quality & Process Engineering Manager at Armstrong World Industries, on corporate quality philosophy, methodology, and more. Learn about training employees, customer influence, government regulations, and quality certifications.

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Quality & Process Engineering Manager Insights by Mike Drexler - Armstrong World Industries | ISE 428 Interview

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  1. ISE 428Quality Professional Interview Mr. Mike Drexler Quality and Process Engineering Manager At Armstrong World Industries Interviewed by Weslie Williford April 2014

  2. Background Information Mr. Mike Drexler • Title: Quality and Process Engineering Manager for Macon facility ISE 428 Quality Interview by Weslie Williford

  3. Current Occupation Armstrong World Industries ISE 428 Quality Interview by Weslie Williford Specializes in: • Design and manufacturing of floors and ceilings for commercial and residential applications • Macon, Ga facility produces ceiling tiles • Company has 35 plants in eight countries.

  4. Interview Corporate Philosophy 1 ISE 428 Quality Interview by Weslie Williford • Does your company's mission statement mention quality? • Yes • Does your company's mission statement mention customer service? • Yes • Does the company have a separate quality mission statement? • No

  5. Interview Corporate Philosophy 2 ISE 428 Quality Interview by Weslie Williford • Does the company have a written quality plan? If so, where is it located? • We have quality procedures/standard work/specifications but not a specific quality manual • In your organization, who is responsible for quality? • Everyone, but I am the manager for quality here in Macon

  6. Interview Corporate Philosophy 3 ISE 428 Quality Interview by Weslie Williford • What are some job titles that relate to quality in your company? What is the educational background for these positions? • At Macon- Quality and Process Engineering Manager, Technicians, Process Engineers- High school to secondary and post-secondary education. Typically in applied science.  • How does your organization define quality? • That varies. As I said we have specifications that must be met but we also are a company that creates a visual product so what may be acceptable to one may not be acceptable to another. Utilize claims to dictate product specifications related to visual.

  7. Interview Corporate Philosophy 4 ISE 428 Quality Interview by Weslie Williford • How do you train/educate your employees concerning quality issues? • Standard work, methods, technical training. • How do your customers influence your quality program? • We have to tailor specifications (and processes) to meet the customers’ needs

  8. Interview Corporate Philosophy 5 ISE 428 Quality Interview by Weslie Williford • Has your company ever applied for or earned a national quality award or certification? (Baldrige Award, ISO 9000, CMMI, Other?) • No • Do government regulations have a large impact on your quality procedures?   • Yes, we have to meet specific UL requirements for Noise Reduction, Flame spread, etc

  9. Interview Quality Methodology 1 ISE 428 Quality Interview by Weslie Williford • Do you routinely collect data on the quality of your product or process? Do you use statistics to analyze the data collected? • Yes, everyday and yes again. • Do you use control charts? If so, what processes are charted? • Yes, to many to mention but basically just about every process is charted or monitored.

  10. Interview Quality Methodology 2 ISE 428 Quality Interview by Weslie Williford • What kind of quality reporting techniques do you use? Who generates the reports? Who sees the reports? • I report quality to the LT. PEs report quality to the line daily • What kind of quality/process control software do you use? (Excel, generic SPC, proprietary, etc). • Minitab

  11. Interview Quality Methodology 3 ISE 428 Quality Interview by Weslie Williford • How do you monitor incoming materials and/or your suppliers? • COAs, site visits, testing etc • What percentage of your product is scrapped or reworked? • Depends on product but we have a goal around 5%. Some are much lower, some are much higher.

  12. Interview Quality Methodology 4 ISE 428 Quality Interview by Weslie Williford • Has your organization ever issued a product recall? If so, please identify the product and the date of the recall. • Not willing to share that information. • Does your organization follow Six Sigma or Lean Sigma quality methodologies for process improvement? • I would say our version of Lean and Six Sigma is applied.

  13. Interview Quality Methodology 5 ISE 428 Quality Interview by Weslie Williford • Are employees encouraged to obtain quality credentials such as Certified Quality Engineer or Six Sigma Black Belt? • Not necessarily encouraged but valued in organization for sure.

  14. Additional Information/ Permission to Publish ISE 428 Quality Interview by Weslie Williford Dr. Joan Burtner has permission to publish the interview responses on her course website. (email April 2014)

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