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Crystal Harper's Experience at Frito Lay: A Day in the Life of a Department Manager

Learn about Crystal Harper's background, her role as a Palletizing Resource at Frito Lay, and her goals. Discover Mercer highlights and the classes that have shaped her career.

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Crystal Harper's Experience at Frito Lay: A Day in the Life of a Department Manager

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  1. ISE 288 Interview 2009 Interviewee: Crystal Condra Harper BS Mechanical Engineering Mercer University Interviewer: Stacey Condra Editor: Joan Burtner

  2. Introduction • Frito Lay • Crystal Harper’s background • A normal day at Frito Lay • Crystal Harper’s goals • Mercer Highlights

  3. Frito Lay • Frito-Lay is a wholly-owned subsidiary of PepsiCo, Inc. • Products: • Lay’s Chips • Cheetos • Tostito Chips • Sun Chips • Ect. • Plant location: Kathleen, GA

  4. Crystal’s Background • Internships: Miliken • She worked in a project engineering role where she was assigned to reorganize their inventory system and create a system for tracking all refurbished inventory parts.

  5. Current Position at Frito Lay • Her job title is Palletizing Resource in Frito terms which is a department manager. • Responsible for running palletizing, cartons, and receiving in the warehouse. • Manages a team of about 30 people

  6. Normal Day at Frito Lay • Comes into work at about 10pm • She crews the shift and sets up a pre-shift about any issues or communication pieces for the team. • She attends a wall meeting 30 minutes into the shift to go over the previous shift’s performance and discuss any operation or maintenance issues. • A walk through is then conducted of each department to make sure that everything is functioning properly • Whatever trouble spots pop up she tries to figure out a way to best deal with each given situation. • At the end of the shift another wall meeting and walk through occur.

  7. Mercer Highlights • Classes that helped her the most: • Industrial Management (Schultz) • TCO 341 • Machine Design • Classes that did not help her: • None • She took problem skills away from each class she took

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