Reservation Information for Florida Kosher Villas

1. Reservation Information for Florida Kosher Villas

2. Once your decision is made with regard to which villa you are booking, we will need your exact dates of check in and check out, full name, home as well as email address, cell phone number, how many people are in your party, and form of payment you will be using.  For every reservation, no matter the method of payment used, we will also need your credit card information to keep on file for any incidentals. Will my quote include all taxes and fees? Prior to booking, you will receive a written quote from us with a breakdown of the rate which will include all taxes and any fees (e.g. cleaning, insurance protection, etc.) so you will feel secure knowing that the amount you were quoted is exactly what you will be charged. Any extras such as housekeeping during your stay or other items that you request assistance in procuring on your behalf will be charged in addition to the contracted amount. Do your rates and fees ever change? Our nightly rates vary depending on the time of year. We offer “peak” and “off peak” rates so we can offer every vacationer the choice of coming at a time when pricing per night best suits his or her budget. Our fees generally remain constant except when we ourselves are charged more for a specific service, such as cleaning service or insurance. We clearly specify all rates and fees prior to booking a reservation so there are no surprises for our customers.

3. How does payment work? We accept payment via Chase “Quick Pay”, direct deposit into our account at any Chase branch nationwide, wire transfer into our bank account, check, or cash drop-off, or by credit card. Please note that credit card payments are subject to a 3% convenience fee and any additional fees incurred as a result of wiring funds are the guests’ responsibility. Can I make payments toward my reservation and what is the timing on how I need to pay? In order to confirm a reservation, some percentage of the total payment must be made at the time of booking. How far in advance of your arrival date your reservation is booked will determine the payment plan specifically designed for you. Any property booked within 45 days of arrival date needs to be paid in full at the time the reservation is confirmed. For a booking done 46 days to 4 months in advance, 50% of the total amount is due upon booking, with the remaining 50% balance due 45 days prior to arrival date. For a booking done in advance of the 4 month timeframe a deposit of 10% is due immediately, an additional 40% is due at 4 months prior to your arrival date, with the remaining 50% balance due 45 days prior to check in.

4. How will I receive my confirmation and instructions on how to get into my rental home? Once we have booked your reservation, we will send you a confirmation via email stating the total cost of your vacation along with a list of accepted payment methods and timing when your payments are due.  To ensure receipt of these emails, please add floridakoshervillas@gmail.com to your list of accepted email addresses. A rental contract will be sent along with your confirmation that must be signed prior to checking into your villa. After your rental contract has been signed and payment in full is made, you will receive a final email with arrival instructions. If you have booked a reservation and have not received confirmation and payment instructions from us within 24 hours, please contact our reservations team at (305) 650-8830 or email us so that we can resend your confirmation email to your inbox. Do you offer group rate discounts? Depending on how many villas you would need, we will work within our inventory to try to find you the best “combined rate” to provide you with a “multi-property” family vacation that fits within your budget, yet comfortably accommodates all the members of your group. Are there any blackout dates to book a stay in one of your villas? Our properties are available to rent 365 days a year.  However, as we act as booking agents for the homeowners, there will be dates that they might want to vacation with their own family. Any such dates will be marked as “unavailable” in our booking calendar so as not to cause any confusion on your part when checking for availability.

5. Do you have a minimum stay policy and are there certain days I cannot check in to or check out of a property? Our properties require a 3 night minimum stay for reservations booked within 30 days of your arrival date for peak season reservations and a 5 night minimum stay for reservations booked 60 days to 1 year in advance. For off peak season reservations a 2 night minimum stay is required. Unless there are extenuating circumstances or if we have a “gap” in bookings for a particular property, we are unable to accommodate either a Friday check-in or check-out as well as a Saturday night check-in or check-out. Does the home appear “in person” like it does on the website? Yes…..and No! Our homes are constantly being updated to make your vacation that much more luxurious and comfortable with constructional renovations, change-outs in linens, furnishings, or patio amenities and the like. What you see on the website is identical to what you will encounter once you check in OR you will find yourself pleasantly surprised by updates made to your home that we had not yet been able to post onto our website photo album. Is the property I see on the internet the actual one I get upon checking in? Absolutely. The property you request will be the one especially reserved for you. In the rare event that we need you to switch accommodations, we will let you know in advance and allow you to choose an alternate villa that is of equal or greater value at no extra charge. If we only have a villa that rents at a lower rate per night than what you have paid, we will refund you the nightly difference.

6. Can I change the house I want to stay in once I have already booked and paid for my reservation? Once we have reserved a specific property for you, any change that you might make is subject to availability. In addition, in order to switch your villa of choice to an alternate one we would have to be able to rebook that same house to another guest so as not to cause financial loss to the homeowner on whose behalf we have already confirmed a booking for your specific dates. If and when those parameters are met, any change in rate from your original choice of villa to your new choice would have to be collected in order to guarantee the new booking. How many people are allowed to stay in each home? Occupancy may not exceed what is posted for each villa or suite. Maximum occupancy includes infants and children. Florida ordinances state that occupancy is limited to one person per bed, including children. You can find the maximum occupancy listed on the property page for each individual property. What is your cancellation policy? We do not offer any refunds or credits due to weather or health-related issues. We therefore recommend that our clients purchase travel insurance to protect themselves. These policies are reasonably priced and well worth acquiring. As we are aware that life often provides us with unexpected issues, in the event of a last-minute cancellation we will try to work with you to prevent financial loss. Please request a copy of our “extenuating circumstances” cancellation policy for exact details.