Effective Use Of The Telephone

1. Effective Use Of The Telephone Notes Before Calling 1 – If a child answers - Ask for Mum or Dad or Mr or Mrs 2 – If no answer – Mark on list for subsequent follow up 3 – If an answering machine HANG UP – Note to ring back 4 – If they’re coming, confirm first names – Mark on list 5 – If coming to a future meeting – Mark on list 6 – If not interested – Mark NO on list 7 – Mark on list any important comments such as referrals to another person who may be interested – when to follow up if they’re interested in coming to a future meeting

2. Effective Use Of The Telephone A Good Idea If You Can Arrange It It may not be easy to do, but if you can find premises with several phone lines, you can start your phone calls in a working bee type environment – somehow the calls seem easier to make if you do it this way – of course you’ll still have calls to make to those you are unable first up, to make effective contact with

3. Effective Use Of The Telephone Approach When Calling “Good evening, I’m ______ from the ______ Lions Club. We recently forwarded you an invitation to a special Lions Information Meeting – this is simply a courtesy call to see if you are able to join us for an hour” It is very important you say this without any pauses – when you’ve said it, continue the conversation in line with the response you receive

4. Effective Use Of The Phone If the response is YES, advise you’ll be delivering a confirmation letter along with their name badge as follows: “We’ll forward you a confirmation letter with all the details – are you still at ____? (address). We’ll include your name badge for the meeting – your first name is spelt? And the spelling of your family name is? Is there anyone else you’d like to bring with you? Are you okay for transport?”

5. Effective Use OF The Telephone If the answer is NO, say “Are you interested in attending a similar Lions Information Meeting on a future occasion ?” If this answer is yes make a note If at all possible, the person who made the first phone call, should be the person to make all future calls to the prospective guest

6. Effective Use Of The Telephone Persevere Most people will decline the opportunity to attend – however don’t be put off – Adopt A Positive Attitude For each call you make that’s No You’re one call closer to someone saying YES Remember 2% of adults aged 18 to 90 are very interested in joining a Lions Club Our job is to find them

7. Effective Use Of The Telephone Sometimes those you call will want further details such as ‘what do Lions do?’ Don’t get too bogged down in the detail - say “That’s the very purpose of the Information Meeting – it’s gives us the opportunity to fully explain in detail to a number of people in the community at the one time – as well at the meeting we’ll answer any questions you may have – we wish to ensure you’re properly informed and are in a position to make a considered judgment as to whether membership is appropriate for you”

8. Effective Use Of The Telephone After the Lions Information Meeting has been held you’ll have the following three groups of people to phone:- (1) Those who attended who did not give a decision at the meeting (2) Those who were coming but didn’t (3) Those who previously said they were interested in coming to a future meeting Normally if you follow through you’ll obtain extra members