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MSPB Telework Study. Presented by: Laura Shugrue Deputy Director, OPE US Merit Systems Protection Board. Purpose of Study. To learn how Telework is currently operating in Federal agencies/ organizations, including effective practices and perceived barriers. Methodology.
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MSPB Telework Study Presented by: Laura Shugrue Deputy Director, OPE US Merit Systems Protection Board
Purpose of Study To learn how Telework is currently operating in Federal agencies/ organizations, including effective practices and perceived barriers
Methodology • Surveyed 20,000 Professional and Administrative employees, supervisors and managers in 13 Federal organizations. • Both high and low telework agencies
Key Telework Drivers • Legislation • Continuity of Operations (COOP) • Recruitment and Retention of High Performing Employees • Employee Engagement • Environment
What’s Working • More employees are teleworking: • 31% of survey respondents telework routinely • 30% telework on an ad hoc basis • As telework increases so does employee engagement
Telework’s Effect on Organization • Telework has a neutral or positive effect on both employees and organizations • 81% of non-teleworkers felt that other’s teleworking had no impact on their personal productivity and performance • 72% of teleworkers felt that telework had a positive impact on their personal productivity and performance
Telework’s Effect on Organization • Supervisors felt telework had either neutral or positive effect on organization’s: • Communication (80%) • Teamwork (82%) • Work Relationships (85%) • The more teleworkers supervisors supervise, the more positive they are about telework
Barriers to Telework • Technology • Employees in low telework agencies are less likely to be provided a laptop or have access to equipment/resources to telework • Supervisor/Senior Leader Support • Employees in low telework agencies feel supervisors will not approve request to telework
Barriers (cont.) • Telework is not for everyone • Employees must have recent rating of “Fully Successful” or higher • Certain occupations don’t lend themselves to telework (Border Patrol Agent, Surgeon, etc) • Positions that are performed in a classified environment • Employees must demonstrate self-discipline, motivation, and reliabiliity
Barriers (cont) • Employees whose supervisor supports and encourages telework are more positive about performance management
Recommendations Agencies: • Should develop detailed telework policy and disseminate to all employees • Provide performance management training to supervisors
Recommendations Supervisors: • Should hold employees accountable whether they telework or work in the office • Keep an open mind to the benefits telework can bring Employees: • Should demonstrate they can be productive no matter where they work