City Services Overview by Department of Business & Neighborhood Services

1. Conversation with the American Council of Engineering Companies of Indiana and the Department of Business and Neighborhood Services April 18, 2019

2. Department of Business & Neighborhood Services Mission Statement: The mission of the Department of Business and Neighborhood Services (BNS) is to protect and improve the quality of life of persons and animals in the City of Indianapolis.

3. Introduction: Brian Madison (Overview) Education • Doctor of Jurisprudence, Indiana University School of Law (Indianapolis, IN) • Bachelor of Arts, in Political Science, DePauw University (Greencastle, IN) Background • Community & Economic Development • State & Local Government, and Federal Programs • Attorney (Focusing on Real Estate Law)

4. Additional Experience Department of Business & Neighborhood Services, City of Indianapolis • Director (August 2018 to Present) • Interim Director (February 2018 to August 2018) • Deputy Director (August 2016 to February 2018) Prior Work Experience Project Director/Director of Development, Insight Development Corporation | Director of Real Estate, Near East Area Renewal | Attorney, O’KoonHintermeister, PLLC. | Asst. Administrator, Dept. of Metropolitan Development (DMD), City of Indianapolis | Mayor’s Neighborhood Liaison, DMD, City of Indianapolis | Project Manager, Department of Commerce, State of Indiana | Executive Assistant, Department of Environmental Management, State of Indiana | Governor’s Fellow, Office of the Governor, State of Indiana

5. Reporting Complaints Mayo​r's Action Center: The Mayor's Action Center (MAC) provides the citizens of the Consolidated City of Indianapolis and Marion County with a single point of contact to request City services, obtain information, or provide feedback. The following are just a few of the issues that can be reported through the​ M​AC: • ​​Potholes • Missed trash collections • Abandoned vehicles​ • Traffic signals or signs • Zoning violations • And many more! • Call (317) 327-4MAC(4622) 8:00 a.m. – 5:00 p.m. • Online http://maps.indy.gov/RequestIndy/ • RequestIndy Mobile App

6. Research • Mapping http://maps.indy.gov/MapIndy/ • Accela Citizen Access Portal (ACA) • www.indy.gov/activity/permits-and-cases

7. Department of Business & Neighborhood Services Animal Care Services (ACS) • Cats, Dogs & Others Construction & Business Services (CBS) • License & Permit Services • Construction Services Property & Land Use Services (PLUS) • Environmental Services • Nuisance Abatement • Property Safety & Maintenance Services

8. Animal Care Services Department of Business and Neighborhood Services Katie Trennepohl, Deputy Director Sid Perry, Administrator of Shelter Operations

9. Animal Care Services (ACS) To Report an Issue with an Animal: • Mayor’s Action Center • RequestIndy App • Non-emergency police line (317-327-3811) on weekends or after-hours • 911 if there is an emergency (i.e. dog attack)

10. Animal Care Services (ACS) 2018 By The Numbers • 14,126 Animals Taken In • 6,173 Animals Adopted • 25,333 Calls Responded to by Animal Control Officers (ACOs)

11. Common Issues ACS Investigates • Neglect or Abuse • ACO goes out within 2-3 days • If violations are observed, owner is educated and given time to comply with ordinance • ACO will return and re-check the situation • If violations have not been resolved, citations may be issued and the animal may be impounded. • Loose Animals - Please have address of where the dog lives when you call. - 1st complaint = letter mailed to owner - 2nd complaint = ACO sent out to educate owner - If the problem continues, we encourage the complainant to get proof (video or pictures) and file a complaint asking to speak to an ACO.

12. Construction & Business Services Deputy Director: Courtney Bennett

13. Construction & Business Services (CBS) • License & Permit Services (Sonya Seeder, Administrator) • Permitting • Drainage, Improvement Location, Structural • Class 1 Plan Review • Contractor & Business Licensing • Construction Services (Chris Freeman, Administrator) • Building Inspections

14. Building Permits For Questions: • Email: PermitQuestions@indy.gov • Phone: 317-327-8700 In 2018, over 43,962 permits issued by BNS: • Drainage (DRN) • Structural (STR) • Improvement Location Permit (ILP) • Craft (ELE, HTG, PLM) • Right of Way (ROW)

15. Building Permits Three Main Permits: • Drainage (DRN) • Structural (STR) • Improvement Location Permit (ILP) Two Ways to Submit: • In person • M/T/Th: 8:00am – 5:00pm • Wed: 12:00pm – 5:00pm • Fri: 9:00am – 5:00pm • Online • www.indy.gov/activity/permits-and-cases

16. Construction Services Building Inspections 2018 Yearly Statistics: • 35,875 building inspections completed • 76.7% completion rate Types of Building Inspections: • Final Inspection (Required for ALL building permits) • Structural • Electrical • Plumbing • Heating & Cooling • Wrecking

17. Construction Services Construction without Permits & Unlicensed Contractors • Enforcement • As of April 1, 2018 this work is performed under Construction Services • Complaints from citizens should be sent through the Mayor’s Action Center Construction Before/After Hours: • Construction Hours are 7 days a week from 7AM-7PM • For complaints related to construction outside of permitted hours, email bns.constructionservices@indy.gov or call 317-327-8938 • We are hoping to set this up as on option online for the MAC or in Request Indy soon.

18. Property & Land Use Services Deputy Director: Jacqie Heikes

19. Property & Land Use Services • Environmental Services (Renee Carty, Manager) • Air (Wrecking, Asbestos) • Forestry (Flora Permits, Trimming, Removal, Dangerous, etc.) • Nuisance Abatement (Samantha Wisecup, Administrator) • Legal Cases & Administrative Hearing Process • Multi-Agency Sweeps • City Demolition Program • Property Safety & Maintenance Services • Zoning (use and development standards) • Unsafe Buildings (repair and demolition orders) • Trash & Illegal Dumping • High Weeds & Grass (pro-active sweeps & reactive enforcement)

20. Questions?