SAP Cloud Implementation Methodology Get Efficient Deployment – Instant Value

1. SAP Cloud Implementation MethodologyGet Efficient Deployment – Instant Value SAP Cloud Professional Services2013 Customer Hyperlinks to download latest copy and watch training video are available in the speaker notes area

2. Introduction New SAP Cloud Implementation Methodology One flexible methodology to handle all our services

3. Flexible: Core methodology + Plug-In Streams + Service toolkits = One Project Activities to be performed and deliverables (what) + Plug-in streams for special services and/or solutions (what else) Core Methodology Flexibility for service offerings + Plug-in streams Service definition (Solution & who) + Service delivery content specific per Solution (how) + Project management support (when) Statement of Work Service toolkits

4. Flexible: Core methodology + Service toolkits + Repeatable = Program for Multiple rollouts Program Definition Optional Plug-in streamfor special services and/or solutions Core Initial Implementation Multiple rollout

5. Three Levels of Detail Level 1 – Overview Sales to Customer & Project Level 2 – Stream Detail Project & Sales to Customer Level 3 – Stream Detail with explanation Learning & Projects execution

6. Core Initial Implementation SAP Cloud Implementation Methodology

7. SAP Cloud Implementation MethodologyCore Initial Implementation Project Management Business Process Confirmation Scope Verification Integration Readiness Custom Content Specifications Solution Configuration Solution Acceptance Solution Walkthrough Key User Enablement Data Migration Cloud Integration Custom Content Development Readiness Acceptance Solution Testing Cutover Planning Production Systems Setup Go-Live Change Management and End User Training Cutover Execution

8. Scope VerificationCore Initial Implementation: Level 2 Business Process Confirmation Confirm project scope Review business scenarios per project scope Request solution configuration related values Resolve any business process gaps C Scope Verification Integration Readiness Confirm integration pre-requisites for systems, security and infrastructure All stakeholders agree to the scope to be delivered during the implementation of the SAP cloud solution C Review integration requirements Confirm fields to be integrated C Custom Content Specifications • Project schedule created • Project scope frozen • Integration prerequisites confirmed • Custom content specifications developed and scheduled • Change orders created (if necessary) Develop specifications for custom content included in project scope C Collaborate with developer to finalize specification C Establish development schedule

9. Solution AcceptanceCore Initial Implementation: Level 2 Solution Configuration Prepare system for implementation project Perform system configuration C Setup access for mobile devices C Setup connections to external service providers C Solution Acceptance Solution Walkthrough Demonstrate configured business scenarios All stakeholders agree that the business scenarios demonstrated in the solution meet the requirements to be delivered by the project and that all decisions regarding the integration, data migration and custom development have been addressed Propose solutions to issues C Conceptual walkthrough of custom development Conceptual walkthrough of integration • Solution configured • Business scenarios demonstrated • Conceptual walkthrough of custom development • Conceptual walkthrough of integration • Data Migration plan created

10. Readiness AcceptanceCore Initial Implementation: Level 2 Key User Enablement Initiate key user self enablement Attend solution workshops C C Data Migration Decide data migration scope, methods and strategy Extract and cleanse data Import data C C C Cloud Integration Readiness Acceptance Perform integration setup in all systems C Custom Content Development Develop content Demo prototype Deploy and test C All stakeholders agree that the systems, data and key users are ready to execute the cutover schedule and support the system Solution Testing Prepare test plan Execute test scenarios C C Resolve issues C • Key users attended the onboarding workshops • Data loaded and reviewed • Custom content tested • Integration tested • Test scenarios executed • Cutover schedule created • Production environment configured and connected Cutover Planning Determine impacted processes and identify tasks Develop schedule C C Production Systems Setup Setup cloud production system Import custom development Perform integration setup in production systems C

11. Go-LiveCore Initial Implementation: Level 2 Change Management and End User Training Develop transition plan for impacted roles Execute transition plan C C Create end user training plan Conduct end user training Develop training material C C Establish help desk C C Cutover Execution Execute tasks per cutover schedule C Import data in production system C Verify accuracy of migrated data C Go Live and hand over to support C Go-Live All stakeholders agree to begin productive use of the new solution • Users trained and ready to start transactions in production system • Productive environment ready for use

12. Project ManagementCore Initial Implementation: Level 2 Project Management Establish the project framework C Finalize tenant provisioning strategy Finalize project schedule Manage project schedule C C Ensure all key users/administrator have been allocated to the Project C Ensure key users attend the onboarding sessions conducted by SAP C Coordinate project resources C Monitor, track and report issues and risks as these occur during the Project Manage the validation of solution readiness, data readiness and organizational readiness during all Project phases C Conduct handover to support meeting Sign service acceptance protocol C

13. WorkshopsCore Initial Implementation 1 2 • Workshops • Project Kick-off • Business Scenario • Integration • System Administration • Functional Topics • Data Migration • Test Planning • Cutover Planning • Incident Management 3 4 5 9 6 7 8

14. Quality Checkpoints All stakeholders agree to the scope to be delivered during the implementation of the SAP cloud solution • Project schedule created • Project scope frozen • Integration prerequisites confirmed • Custom content specifications developed & scheduled • Change orders created (if necessary) Scope Verification All stakeholders agree that the business scenarios demonstrated in the solution meet the requirements to be delivered by the project and that all decisions regarding the integration, data migration and custom development have been addressed • Solution configured • Business scenarios demonstrated • Conceptual walkthrough of custom development • Conceptual walkthrough of integration • Data migration plan created Solution Acceptance All stakeholders agree that the systems, data and key users are ready to execute the cutover schedule and support the system • Key users attended the onboarding workshops • Data loaded and reviewed • Custom content tested • Integration tested • Test scenarios executed • Cutover schedule created • Production environment configured and connected Readiness Acceptance All stakeholders agree to begin productive use of the new solution • Users trained and ready to start transactions in production system • Productive environment ready for use Go-Live

15. Major Changes: Onboarding  SAP Cloud Launch New layout New phase names Same project tasks Checkpoints are introduced Stay involved during Launch phase Solution scope defined per project Solution Walkthrough required

16. Deliverables Initial tenant  Project schedule  Custom content specifications  Development schedule Integration requirement Data migration plan configuration decisions System configuration Business scenarios Integration configuration Custom development Test plan Test scenarios End user training plan Cutover schedule Production tenant

17. Scope VerificationCore Initial Implementation: Level 3 Business Process Confirmation Integration Readiness

18. Scope VerificationCore Initial Implementation: Level 3 Custom Content Specifications

19. Solution AcceptanceCore Initial Implementation: Level 3 Solution Configuration Solution Walkthrough

20. Readiness AcceptanceCore Initial Implementation: Level 3 Key User Enablement Data Migration

21. Readiness AcceptanceCore Initial Implementation: Level 3 Cloud Integration Custom Content Development

22. Readiness AcceptanceCore Initial Implementation: Level 3 Solution Testing Cutover Planning Production Systems Setup

23. Go-LiveCore Initial Implementation: Level 3 Change Management and End User Training Cutover Execution

24. Project ManagementCore Initial Implementation: Level 3 Project Management

25. Sales Positioning “SAP Cloud Launch Execution Services” based on SAP Cloud Implementation Methodology

26. SAP Stability and Leadership40 years of experience, innovation and financial strength Certainty Leadership Value • More than €13 billion in revenue • Strong profitability and well capitalized • 196,000 customers in 130 countries run SAP software • 60,000+SAP employees • 75% of SAP customers are small and midsized companies • More than $1 billion invested in Business ByDesign • The world’s largest business software company • In 75% of the Fortune 500 vompanies • Complete on-demand business suite • Built-in best practices and over 25 industry solutions • Integrated end-to-end business processes • Fast implementation and maximum affordability

27. Leverages implementation best practices gained through 40 years of experience SAP experts manage your project and help configure the solution to your requirements Minimizes the impact on your company and staff Enables your team to become self sufficient on the solution SAP Cloud Consulting – Experience Matters SAP Experts consult with you to build the foundation to become a Best Run Business.

28. SAP Cloud Consulting – Our Services Expert On Demand SAP Expert On Demand Add on Services SAP Cloud Launch Execution Service Expert On Demand … Roles & Responsibilities Trial Customer Standard Scope Specialized = Initial implementation or rollout = Extend the cloud solution = Plan the cloud strategy

29. SAP Cloud Launch Execution Service Launching your Cloud Solution • Enable Customer to administer and use the OnDemand solution and be ready to benefit with a productive go-live. • Perform solution setup • Conduct onboarding workshops • Prepare for data migration • Enable key users • Enable system administrator • Establish integration with on premise or other cloud SAP systems – if required • Support the launch process

30. SAP Cloud Launch Execution ServiceHow you benefit • The SAP Cloud Launch Execution Service is aimed at customers who want to rely on SAP Expertise to manage their Cloud implementation project and to configure the solution to fit their business needs. The customer takes possession of a solution that's ready for their business. • Minimize time to value leveraging reliable expertise • Limit workload of your staff by outsourcing to an experienced team of Cloud Service Advisers • Leverage best practices for business processes, technology and project management • Onboarding workshops to enable system administrator to configure, deploy and maintain the OnDemand solution for their end users • Accelerators that help to deliver the project in a shorter duration while maintaining high quality standards • Mitigate project risks by relying on a proven approach • Delivered remotely

31. System Readiness System Business & People Data Business & People Readiness Data Readiness Project Dimensions • Ensure the solution functionality supports the business processes • Ensure the project achieves the defined objectives • Ensure the system works correctly by testing all business processes • Ensure all required data is extracted from the legacy system(s) and cleansed • Ensure all required data is migrated correctly and any errors are resolved • Ensure the migrated data is tested with the test scenarios • Ensure all users are familiar with the new or updated business processes and can execute the transactions required for their job • Ensure Administrator(s) can support productive operations

32. Adjust dates  MMM DD, YY MMM DD, YY  MMM DD, YY  MMM DD, YY 

33. On Premise vs. SAP Cloud Implementation

34. Project Team SAP Methodology for Onboarding Services

35. Project Team Customer • Executive Sponsor (as required) • Decision making authority • Approve change requests • Steering committee member • SAP Sponsor • Steering committee member • Service Adviser(s) • SAP Project manager • Drives the Cloud implementation Service according to the project schedule – remote • Responsible for knowledge transfer to Key users • Performs/guides the system configuration • Assists Key users where needed with fine-tuning tasks or data loads during implementation • Coordinate additional resources as required • Project Manager (30 – 40%) • Owns and drive the project • Manages project resources and activities according to project schedule • Key Users (30 – 40%) • Business key users / IT users with Administrator rights • Understands business requirements & processes in one or multiple business areas • Implements & supports the system • End Users (as required) • Prior to rollout: verify usability of system (view relevant data and navigate the system) • Work under direction from Key Users / Project Manager • Additional Resources • As required

36. Leveraging your resourcesKey User Role • What is a Key User? • Experts on customer side for specific business areas • Project team members significantly contributing to the implementation project and support productive operations after the Go-Live • What is expected from you during the project? • Make knowledgeable business decisions in your respective area of expertise and help to define the solution • Responsible for the successful completion of the implementation activities assigned to you such as data migration • Act as multiplier at customer side and support end users in training and support related topics

37. Leveraging your resourcesKey User Role • What is expected from you after Go-Live? • Ensure continuity with issue resolution via built-in support or if needed engage with the SAP support team • Act as multiplier at customer side and support end users in training and support related topics • Support scope changes based on new or changed business processes or product functionality • How will you be enabled to successfully fulfill your role? • You will be prepared and guided through the project by our best in class implementation approach with embedded support materials and the SAP assistance based on your chosen service model

38. Project Roles & Engagement Model Customer SAP Cloud • Regular steering committee meetings Further SAP Functions Steering Committee Project Sponsor Project Sponsor • Weekly status calls • Onsite meetings as needed SAP Global Service Center Project Manager Project Manager SAP Hosting Project Team SAP Support Service Adviser Key Users • Individual calls as needed End Users

39. Project Team Roles & Responsibilities • Project kickoff, coordination, monitoring and support • Run Onboarding workshops • Guide/Perform configuration activities • Provide test scenarios and guidance • Transition to production system • Support the launch process • Ensure solution (self) enablement by key users • Assume overall project responsibility • Perform/Verify configuration activities • Perform all data migration activities • Complete tests to verify system, people and data readiness • Execute change management & end user training • Cutover planning, execution & Go Live Cloud System • Provide OnPremise system requirements • Run Onboarding & Information gathering workshops • Guide/Perform Cloud system configuration activities for integration • Provide integration test scenarios • Guide preparation of On Premise system for integration • Prepare On Premise systems for project (Support packages, notes& system security aspects) • Perform/Verify On Premise configuration activities • Supply system information for system integration • Extract data from On Premise system • Perform integration test scenarios On Premise System

40. Select appropriate slide 1/3 Project Team Roles & ResponsibilitiesPoint to point Integration • Perform the Cloud system integration configuration • Assist Customer in configuration of master data integration and standard process integration on the Customer on premise SAP system • Assist Customer in configuration of SAP NetWeaver Process Integration (if required) * • Assist Customer in configuration of File Transfer Protocol (FTP) (if required) * • Provide predefined test scenarios • Install required system add-ons and required SAP correction notes in the Customer on premise SAP system • Perform tasks listed in the SAP OnDemand Solution Integration Guide with assistance from SAP • Set up connectivity and security settings in the on premise SAP system and provide SAP with authorization to perform relevant tasks for the service delivery • Extract data from on premise system and perform the data upload into SAP OnDemand system with assistance from SAP • Address/verify/confirm all aspects of customer on premise network and system security • Test and approve the end-to-end integration scenarios

41. Select appropriate slide 2/3 Project Team Roles & ResponsibilitiesPI On Premise Integration • Perform the Cloud system integration configuration (Customer OnDemand) • Establish connection between Customer OnDemand and PI On Premise • Assist Customer in configuration of master data integration and standard process integration on the Customer On Premise SAP system (ERP, CRM) • Assist Customer in configuration of SAP NetWeaver Process Integration to install the standard mapping content • Provide predefined test scenarios • Customer maintains SAP PI On Premise system landscape • Install required system add-ons and required SAP correction notes in the Customer on premise SAP system • Perform tasks listed in the SAP OnDemand Solution Integration Guide with assistance from SAP (SAP ERP/CRM and SAP Netweaver PI) • Set up connectivity and security settings in the On Premise SAP system and provide SAP with authorization to perform relevant tasks for the service delivery • Extract data from on premise system and perform the data upload into SAP OnDemand system with assistance from SAP • Address/verify/confirm all aspects of customer on premise network and system security • Test and approve the end-to-end integration scenarios

42. Select appropriate slide 3/3 Project Team Roles & ResponsibilitiesSAP Hana Cloud Integration Option • Perform the Cloud system integration configuration (Customer OnDemand) • Establish connection between Customer OnDemand and Cloud Integration • Install standard mapping content in Cloud Integration • Assist Customer in configuration of master data integration and standard process integration on the Customer on premise SAP system (CRM, ERP) • Provide predefined test scenarios • Install required system add-ons and required SAP correction notes in the Customer on premise SAP system (SAP ERP/CRM) • Perform tasks listed in the SAP OnDemand Solution Integration Guide with assistance from SAP (SAP ERP/CRM) • Set up connectivity and security settings in the on premise SAP system and provide SAP with authorization to perform relevant tasks for the service delivery • Extract data from on premise system and perform the data upload into SAP OnDemand system with assistance from SAP • Address/verify/confirm all aspects of customer on premise network and system security • Test and approve the end-to-end integration scenarios

43. Project Team Roles & ResponsibilitiesData Migration • Conduct Data Migration Onboarding Session • Provide Excel Templates to be used in conjunction with SAP OnDemand migration tool for automated migration • Confirm understanding of the Data Migration tool and templates, resource assignments and responsibilities • Extract and cleanse and legacy data • Populate migration templates • Perform validation, simulation and import steps in the implementation test system • Perform import steps in the production system

44. Critical Success FactorsLet us share what SAP learned from hundreds of projects…. • Stay within the agreed scope • Have a pragmatic mindset • Make quick decisions • Involve stakeholders early • As a key user, actively contribute to the project • Start Data Migration early • Never cut corners on testing

45. Cloud System Landscape SAP Methodology for Onboarding Services

46. Cloud System Landscape 2 Tenants Implementation INITIAL TENANT 1 2 3 8 Cloud PRODUCTION TENANT 4 5 6 7 INTEGRATED Q&A SYSTEM INTEGRATED PRODUCTION SYSTEM On premise C C C C C H

47. Cloud System Landscape3 Tenants Implementation INITIAL TENANT 1 2 3 4 9 Cloud DM TEST TENANT 2 9 PRODUCTION TENANT 5 6 7 8 On premise INTEGRATED Q&A SYSTEM INTEGRATED PRODUCTION SYSTEM C C C C C C H

48. Thank you