Gemini Skills Workshop

1. Giving & Receiving Feedback Gemini Skills Workshop

2. There Are Two Types of Feedback . . . • Positive • “Catch people doing something right” • Identifies and reinforces behaviours that should be continued • Constructive • Not “negative” • Points out behaviours that need to change • Motivated by a sincere desire to help someone becomethe best they can be

3. Good Behavioral Feedback Is . . . • Descriptive—not evaluative • Specific rather than general • Aware of the needs of the giver AND receiver • Directed at behaviours that can be changed • Timely • Checked to ensure communication

4. I’d Like to Receive Positive Feedback When I . . . • Exceed performance standards by a noticeable degree • Assist others in meeting their standards • Volunteer for a difficult or unpopular job • Consistently perform well for a long period of time • Offer suggestions on ways to improve procedures or product quality • Make an effort to improve

5. Involvement Commitment Achievement Recognition Motivation Positive Feedback Loop

6. Constructive Feedback Must Be Handled with Care • Often negative experience for both parties • Can alienate: • Hostile • Angry • Generally non-cooperative

7. To Minimize Resistance/Conflict, Ensure That Constructive Feedback . . . • Is motivated by an honest attempt to help both the individualand the organization • Is based on dialogue, not monologue—talk to the individual, not at him/her • Is given at time/place individual is ready to receive • Results in a consensus about the problem • Focuses on behavior/performance not personality • Offers specific suggestions for improvement • Concludes with specific action plans

8. If You Are Receiving Feedback … • Use the process • Don’t take it personally • Don’t get defensive • Use active listening skills • Take advantage of the opportunity to improve • Treat it as a “gift”