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Franchise Compliance

Franchise Compliance. Why Compliance is Important. A franchise system is founded on the idea that we are all going to represent our business to the public using the same practices. Why Compliance is Important. Consumers respond positively to standards

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Franchise Compliance

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  1. Franchise Compliance

  2. Why Compliance is Important • A franchise system is founded on the idea that we are all going to represent our business to the public using the same practices.

  3. Why Compliance is Important • Consumers respond positively to standards • We increase the value of our business, by creating a “brand”.

  4. Compliance Issues • Protected Territory

  5. Compliance Issues • Trainings – Mandatory • New Franchisee Orientation (NFO), Franchise Management Training, Sales Training, Business/Office Manager’s Training and Grand Opening Visit (GOV) • Annual Workshop – generally in February • Trainings – Optional • Regional Trainings (attendance highly recommended), Remodeling 101

  6. Compliance Issues • Trademarks Usage • Using the Case (R) correctly is important • Marketing Materials Usage • See Case of Knowledge regarding means, methods and requirements • Any marketing created outside of MediaBuilder will require prior approval by Case Corporate.

  7. Compliance Issues • Client Complaints • Verbal or e-mail complaints received by Case • Phone call to you first, then if necessary to client • Keys to success in solving problems is communication and responsiveness • Large Project Review • For CHS – jobs over $20K • For CHR – jobs over $75K

  8. Compliance Issues • Business Set Up Submissions to Case • Articles of Incorporation • Certificate of Insurance naming Case Handyman & Remodeling Services, LLC as additional insured related to the General Liability coverage • Copy of Business license • Copy of Contractor’s license • Standard contract stating independently owned and operated • Other – Marketing materials, pictures of trucks

  9. Compliance Issues – Big Issues Course of Conduct Issues • Client complaint level is high • Non-responsive to client complaints • Misrepresentation.

  10. Pre-Requisites to Open • Attend all necessary trainings (NFO, FMT ST and B/OM) • Have necessary financing in place ready to fund first year goals as a minimum. Proof of funding required. • Marketing plan must be approved. • Marketing plan must be implemented on time. • Franchise Fees are paid.

  11. Royalty Collection Process • Invoice sent by Corporate to you by e-mail around the 5-6th of the month. • We take it from your Sales the end of the previous month. • You respond if there was a cancellation or modification. Adjustment is made. • The 10th of each month the royalty is due.

  12. Compliance Issues • Yearly Submissions to Case • Yearly Financial Models – Due Dec. 10th • Certificate of Insurance naming Case Handyman & Remodeling Services, LLC as additional insured related to the General Liability coverage • P&L Statement and Balance Sheet • Other Financial Statements that may be requested • Standard contract stating independently owned and operated

  13. Compliance Summary We strongly desire an excellent working relationship with every franchisee. We have made a big investment in the system and in you. Compliance is our means in which to protect both. Any questions?

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