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Service Standards and Performance Measurement for Market-Dominant Products

Service Standards and Performance Measurement for Market-Dominant Products. MTAC #114 Standard Mail Subgroup Update July 11, 2007. Update. Meetings held: April 12 May 7 June 12 July 10 Upcoming scheduled meetings July 30 August 28. Standard Mail Subgroup.

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Service Standards and Performance Measurement for Market-Dominant Products

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  1. Service Standards and Performance Measurement for Market-Dominant Products MTAC #114 Standard Mail Subgroup Update July 11, 2007

  2. Update • Meetings held: • April 12 • May 7 • June 12 • July 10 • Upcoming scheduled meetings • July 30 • August 28

  3. Standard Mail Subgroup Draft Service Standard Recommendation • * Use the USPS’ Service Standard software to calculate standards by 3-digit O/D pairs for Origin entered mail. For Zones 1-4 range of days is minus 1 day plus 1 day for the standard in the matrix. For Zones 5-8 range of days is minus 2 days plus 2 days for the standard in the matrix. • Other Footnotes • Use Destination Entry rate category for USPS re-directed mail. • For mail originating or destinating in non-contiguous US see (updated) detailed 3-digit pairs service standards in Service Standard CD • Range expanded one day during fall mailing season (Sept – Dec) – except DDU

  4. Standard Mail Subgroup How to Calculate Delivery Days • If mail is accepted before its Critical Entry Time, then the next day would be Day 1 in the service standards, except for Sundays and Holidays if calculating the delivery day.  • Sundays do count as processing days in terms of the service standards, but not as delivery days. • Weekends & Holidays:  • When the last delivery day of a commitment falls on a Sunday or Holiday, the commitment is extended to the next delivery day.  For example:  Sunday is not a USPS delivery day so the standard would be the next delivery day. • In determining the days to delivery, the entry day is considered day zero.

  5. Standard Mail Subgroup Standard Mail Measurement Proposal • Use Intelligent Mail to measure performance • Recognize limitation until full implementation of Intelligent Mail (2009?) • Need USPS commitment to accelerate Intelligent Mail Service Performance efforts • Strategy for Transition to Intelligent Mail Service Performance • Reporting

  6. Standard Mail Subgroup Standard Mail Measurement Proposal • Next steps • Finalize Standards Recommendation • Reach-out BPM flat mailers for Standards input • Survey group for reporting needs • Prepare draft of Measurement recommendation

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