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Developing Emotional Intelligence

Developing Emotional Intelligence. Overview:. What is Emotional Intelligence? How does it apply to the work environment? Identify personality type & personality preference. Emotional Intelligence (EQ). If you remember anything from this discussion remember this!!!

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Developing Emotional Intelligence

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  1. Developing Emotional Intelligence

  2. Overview: • What is Emotional Intelligence? • How does it apply to the work environment? • Identify personality type & personality preference

  3. Emotional Intelligence (EQ) • If you remember anything from this discussion remember this!!! EQ: Is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.

  4. To understand EQ you must understand yourself. Tests to better understand yourself: • Relationship styles • Social style • DISC • Myers-Briggs Take EQ Quiz!!!

  5. Key Characteristics to EQ: • Self-awareness • Self-control • Attitude & Motivation • Social Competency (ability to understand and influence others)

  6. Self-awareness: • By gaining a better understanding of ourselves we are able to build more effective relationships with those around us, understand our strengths and weaknesses and gain confidence in our self-worth and capability. • Four categories of commonly recognized personality traits: Extrovert / Introvert / Thinker / Feeler TAKE TEST

  7. Why do people choose not to emotionally grow?

  8. EQ allows us: • To set and achieve goals • To manage our emotions • To build rapport • To lead people Beware: Negative people can set the culture!!!

  9. Self-control: • Our experiences do not have any set values in and of themselves. We give them value. • Once we have assigned a value to our experiences based upon our beliefs about them, we determine our emotional response and behavior as we react to them.

  10. Opportunity to Grow: • Unmanaged emotions can lead to irrational thinking. • It’s important to think for yourself and learn to challenge beliefs from your past. “ Am I a Christian because I’m from America – would I be a Hindu if I grew up in India?” (Remember: Being different is not wrong.)

  11. Attitude & Motivation: “ Ability is what you’re capable of doing. Motivation determines what you do. Attitude determines how well you do it.” - Lou Holtz “People are just about as happy as they make up their minds to be.” -Abraham Lincoln • The key to exhilaration in a job is not the task itself, but the state of mind created as you do the work. When we are motivated and have a positive attitude we do our best work, no matter what type of work it is.

  12. Social Competency: Ability to Understand and Influence Others Two simple ways to do this: • Empathize:Sensing what people need without them saying so is the core of empathy. • Build and establish rapportwith clients. Take Style Preference Survey

  13. THE END!!!

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