WRITING DIRECT REQUESTS

1. WRITING DIRECT REQUESTS

2. Kinds of Requests • Placing orders • Requesting information • Requesting claims and adjustments • Making credit requests • Inquiring about people • Issuing invitations

3. Objectives • Clearly state the main idea of each direct request • Indicate confidence that request will be filled • Provide sufficient detail for the reader to be able to comply with your request • Clarify complicated requests with lists and tables • Close with courteous request for action

4. Deductive Plan for Direct Requests • Make the request or indicate main idea • Include the necessary details/questions or justification • Close with action you desire and show appreciation with courteous tone

5. As a customer, have you ever been dissatisfied with product or service??? • Ever made a claim ? • The request can be useful for both you and company. How? • As you make the request, think about it from an audience focus. What might you include in the request ?

6. Make Complicated Requests Easy • Remember to include any tables or lists that are clear in order to assist the person filling the request. • Remember to ask specific questions that may assist the person. *Ask only questions that relate to request *Make your questions open-ended and objective *Cover only one topic in each question

7. In requests, think about answering all of these questions as you write. WHO ? WHAT ? WHERE ? WHEN ? WHY ? HOW ?

8. Let’s now look at some examples from your text.

9. Your MissionUse these pointers as you draft your Project Two letter of inquiry.