IBM Business Process Management Overview and Demonstration of IBM BPM In Action!

1. Process Optimizer Process Portal Bill.Hahn@us.ibm.comSr. Consulting BPM Solution ArchitectOpen Group Master Certified SW IT SpecialistGoto > http://IBMBPMDemos.comfor more information and resources IBM Business Process ManagementOverview and Demonstration of IBM BPM In Action! Process CenterShared Model Process Designer http://BlueworksLive.com The simplest way to get started with BPMProcess Discovery“Modeling for Documentation” The quickest way to deliver robust process applicationsProcess Implementation“Modeling for Execution”

2. BPM Process Improvement Requires A “Third Way” Process-improvement requirements are likely to be unique, which favors build rather than buy. And the timeframes and costs of both are often not compatible with process improvement, so a ‘third way’ is required. Flexibility Build “Third Way” + + - - Customized Unique High TCO IT bandwidth Buy + + - - - Reduced time Initial Cost Standard Feature set Reliance on vendor Response to Change Low cost/time

3. Billing ERP CRM Content Business Chaos Begs for Process Improvement • Informal tasks and communication (e.g. Paper, email, spreadsheets) • Inefficient working environment spans systems • Inconsistent prioritization • Inconsistent decision making • Incomplete or inaccurate data flow between systems • Lack of control over systems and business events (exceptions) • Poor visibility into process performance • Customer Problems: • Cannot grow efficiently • Poor customer satisfaction • Limited visibility Finance and Ops 1 Risk Management Teams Executive Management 6 3 Customer Service Account Administration 2 5 4

4. Billing BusinessRules ERP CRM Content Process & Rules Management Bring Order to Chaos • Automatically prioritize, route work and Automate decisions • Guide users through decisions • Standardize resolution across geographies • Leverage existing systems and data • Monitor for business events and initiates action • Real-time visibility and process control • Reduce errors and improve accuracy • Improve consistency across geography, channel, division • Analyze Metrics and Optimize Processes… • Customer Benefits: • Huge reduction in manual interactions • Faster Issue Resolution • More flexible, responsive systems • Metrics, measurements and Visibility in business terms Finance and Ops Risk ManagementTeams Executive Management Account Administration Customer Service Process

5. IBM Business Process Manager - Built on SOA Infrastructure Billing ERP CRM Imaging Finance & Ops Invoice Reconciliation Teams Executive Management Customer Service Account Administration IBM Business Process Manager BPM • BPM can abstract the “business process” from underlying systems and services. • Over time, IT can consolidate those services into a common set of services within one SOA layer. • Users of the process are not affected as services and systems are merged, replaced, or updated. SOA Systems

6. The Essential BPM Capabilities Modeling Simulation+Optimization Workflow Rules Business Data Mgmt Human Interfaces Documents Event Monitoring System Integration Metrics Analytics Account Teams Invoice Reconciliation Teams Executive Management Policy Administration Customer Service Policy Admin Billing CRM Imaging

7. BPM Developer Integration Developer Manager Worker Administrator BPM Roles-based Development – Rapid, Agile and Iterative Process Portal Process Portal Admin Console UI Screen Flow Coaches Scoreboards Execute • Collaborative platform • Iterative, shortened development cycle • What you model IS what is executed! • Single, Shared process model • Lower technical effort (less time, cost, risk) • Simplicity with Sophistication(Attractive to BOTH Business and IT) Process Designer BlueworksLive.com Process Modeler BPM Shared ModelProcess Center Optimize Design Process Optimizer Integration Designer Process Designer Business Analyst Process Inspector PD Collab OF BPD XL SnapDesign iS1 Coach BFS Sandbox Portal Optimizer bw bpm e2e Designer ILOG S bwl s ProcRulesEv bwl m BPM 75 Adv Integration BW Collab ILOG 1 OF Full BFS BD Search iS2 QS BFS Snap Depl 2 WODM BPM75 a BW>PD S Process Designer Process Portal OF Optimization BW>PD L ILOG 2

8. Product Demos IBM Business Process Mgr v7.5 http://BlueworksLive.com Process Portal Process Optimizer Process CenterShared Model Process Designer The simplest way to get started with BPMProcess Discovery“Modeling for Documentation” The quickest way to deliver robust process applicationsProcess Implementation“Modeling for Execution”

9. IBM BPM In Action • Simplicitywith Sophistication: “Business friendly while IT Savvy” • Powerwith Integration Middleware • Visibilityfor Business Stakeholders: Dashboards, reports and more • Governancethroughout Design-time and Runtime Discover Implement Optimize

10. BPM delivers increasing business value as adoption progresses Project Program Transformation Business Value Realized Efficiency Effectiveness Agility Outmaneuver competitors with rapid response to change Work smarter to deliver higher revenue and profit Take time and cost out of the process Line of Business Personnel Launch Campaigns in Two Days Instead of Months Reduced development time by 40% Drives $3.6M in additional revenue and saves $2.7M by integrated sourcing processes with real-time inventory visibility Speed to market gains of over 50% Cut “engineering” time of designers on car systems by 20% in one year. Saved more than $100M with improved efficiencies and higher levels of customer service 10

11. Links to Your Next Steps…IBM BPM Delivery CapabilitiesIncluding Education and Enablement Services BPM Process Discovery & Modeling in the Cloud • Blueprint Process Modeling for inventory & mapping • Knowledge sharing & collaboration • Process analysis & prioritization http://BlueworksLive.com Demos & Free Cloud Test-drive • BPM Process Modeling & Implementation • Rapid process application development • Continuous process improvement • BPM program management http://IBMBPMDemos.com • Education, Enablement and on-demand Services • Quick Win Pilots • Role-based education & mentoring • Expert Services when and where they’re needed http://www.ibm.com/developerworks/websphere/services/ Confidential

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