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Business Process Management (BPM)

Business Process Management (BPM). The low cost alternative to leverage your SSA Baan investment. Agenda. Total Process Management for SSA Baan/non-Baan users Case Study #1: Solar Turbines / Caterpillar Corporate-wide Process Management to bridge Baan users to the rest of the company

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Business Process Management (BPM)

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  1. Business Process Management (BPM) The low cost alternative to leverage your SSA Baan investment

  2. Agenda • Total Process Management for SSA Baan/non-Baan users • Case Study #1: Solar Turbines / Caterpillar • Corporate-wide Process Management to bridge Baan users to the rest of the company • Merging the ISO work instructions to the graphical business processes • Case Study #2: Herman Miller & Fujitsu • Extending DEM/BPM processes to the Extranet • Bridging DEM/BPM and e-learning assets • Leveraging BPM to facilitate Sarbanes-Oxley compliance & certification • Case Study #3: Fujitsu, MD Robotics & Comcast Cable • Workflow Automation of Baan & non-Baan processes

  3. Why Process Management? There are two key reasons why Process Management has now become unavoidable: • Enterprises can no longer rely on the acquired wisdom and informal knowledge of "how things are done around here" — such knowledge is not always available as organizations restructure to maintain a competitive cost-base, and such approaches are typically too slow to adapt to accelerating change pressures from external forces. • As enterprises participate increasingly in e-business and e-commerce activities, their processes become exposed as never before and the need to be explicit in managing these external interactions becomes paramount. Gartner – Strategic Analysis Report “Examining Process Management Future”

  4. Knowledge Management “The principles of Knowledge Management – that is, the concept of discovering the tacit knowledge within employees’ minds that has proven to be successful, making that knowledge accessible through others throughout the organization, and using advanced technology to accomplish this – will remain a sound and successful business practice” Kanter – Ten Hot IT Issues and what makes them hot

  5. Business Knowledge Supply-Chain Modelers Publishers Know. Consumers Workflow Executors Process Model Definition Content Assembly & Distribution Know. Leveraging & Team Collaboration • Process Owners • Process Councils • Functional Teams • Subject Expert • Quality Mgrs • ISO Sponsors • Intranet Admin. • Process Docum. • Product Docum. • End-Users • Business Associates • Customers • Suppliers

  6. From Knowledge “Isolation”… User-Roles Processes Document/Controls DEM / Visio / etc C o n s u m e r s Baan Users (200) Intranet Users (1000) Extranet Users

  7. … to Knowledge “Integration” User-Roles Processes Document/Controls DEM / Visio / etc C o n s u m e r s Baan Users (200) EZ-Process Web-based Integration Framework Intranet Users (1000) Extranet Users

  8. Total Process Management Disciplines

  9. Extending Enterprise Modeling to Total Process Management

  10. Business Modeling, Corporate-wide Process Mgmt & ISO Certification Customer Case #1 Solar Turbines / Caterpillar

  11. Case 1: Solar Turbines / CaterpillarCorporate-wide Process Management • Customer / Project Profile: Solar Turbines • Leading producer of mid-range industrial gas turbines for use in power generation, natural gas compression, and pumping systems. • About 7000 employees • 30 worldwide locations • One of the 50 largest exporters in the USA • Baan ERP-5 user

  12. Case 1: Solar Turbines / CaterpillarCorporate-wide Process Management • Key Business Issues: • Desire to leverage DEM asset to facilitate & support ISO certification • Lack of integration between DEM and related process documentation, forcing the maintenance of dual-systems • DEM native does not provide a true end-user “support interface” including learning components • Cannot use DEM to document processes in non-Baan areas (other division and/or external associates) • How to extend usage of process flows beyond Baan (i.e. Visio, PPT, Metis, MEGA, ARIS)

  13. X Case 1: Solar Turbines / CaterpillarCorporate-wide Process Management Oil & Gaz Division Power Generation Division ? DEM

  14. X Case 1: Solar Turbines / CaterpillarCorporate-wide Process Management Div. Oil & Gaz Power Generation ? DEM

  15. X Case 1: Solar Turbines / CaterpillarCorporate-wide Process Management Oil & Gaz Power Generation Merged & Published In sync Shared DEM Modeling

  16. EZ-Process at Solar Turbines Click for Online demo Implemented at customer

  17. Case 1: Solar Turbines / CaterpillarCorporate-wide Process Management • Key Benefits & ROI: • Seamless integration between internal/ISO documentation and the processes they support • Standardized operations made possible by readily available business process for all employees • Reduction of non-value activities such as document search and duplication (estimated to 18% by Gartner) • Full learning support for new & existing employees • Ability to share process information with supply-chain associates

  18. Intranet/Extranet Process Publishing Knowledge Mgmt with BPM & e-Learning Sarbanes-Oxley compliance & certification Customer Case #2Herman Miller & Fujitsu

  19. Case #2: Herman Miller & FujitsuProcess Knowledge Publishing & SOX Certification • Customer / Project Profile: Herman Miller • Market leader in design, manufacturing and distribution of furnishings, office furniture systems and related services • 3000 employees (HQ in Zeeland, MI) • Distributors in 40 countries worldwide • Baan IVc user

  20. Case #2: Herman Miller & FujitsuProcess Knowledge Publishing & SOX Certification • Customer / Project Profile: Fujitsu • Fujitsu Transactions Processing Division, wholly owned subsidiary of Fujitsu Limited • Leading provider of customer-focused IT and communications solutions for the global marketplace. • Provider of hardware/software solutions and services for retail point of sale (POS), specialized mobile computing and Web-enabled ATM applications. • 1000+ employees • User of Baan ERP-5 (200 users)

  21. Case #2: Herman Miller& FujitsuProcess Knowledge Publishing & SOX Certification • Key Business Issues: • Business Know-how existing but not easily accessible • Business Know-how is lost when employees leave • Lack of unified procedures, defined around user-roles • Limitation of DEM processes to Baan users only • Lack of modeling support to non-Baan departments • Need for greater user/process/application integration • Need for BPM to extend to the supply-chain • How to address the Sarbanes-Oxley regulations

  22. Case #2: Herman Miller & Fujitsu Process Knowledge Publishing & SOX Certification • Key Business Requirements: • Fully browser-based navigation (zero Client) • Intranet / Extranet compliant • Process-Documentation integration & publishing • Baan IV and ERP DEM Interface • Security • Scalability • Central repository, worldwide publishing

  23. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification Integrations Web-based Corporate Training Environment Lotus Notes based Document Management System for Quality Documentation Non-Baan application called “Maximo” for managing the ‘tool crib’ (for the handling and issuing of tools to certified personnel) ‘Self service’ procurement solution Microsoft Visio Flowcharting Tools Windshield Document Management

  24. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification

  25. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification

  26. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification

  27. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification

  28. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification Supplier X Extranet B2B Process Publishing Supplier Y

  29. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification Supplier X Extranet B2B Process Publishing Supplier Y

  30. Case #2: Herman MillerProcess Knowledge Publishing & SOX Certification

  31. EZ-Process at Herman Miller Click for Online demo Implemented at customer

  32. EZ-Process at Fujitsu Click for Online demo Implemented at customer

  33. Case #2: Herman Miller & Fujitsu Process Knowledge Publishing & SOX Certification • Key Benefits & ROI: • Processes now available to all HMI employees and selected Extranet associates • Catering Baan-related and non-Baan departments/ users • Maintenance free zero-client browser-based interface • Explicit, retainable and reproducible knowledge • Better learning support for new employees • Standardized processes across the organization • Enhanced applications integration • Key facilitator to ISO & SOX certification

  34. Workflow Management Customer Case #3 Fujitsu, MD Robotics, Comcast Cable

  35. Case #3: Fujitsu / MD Robotics / ComcastWorkflow Management • Customer / Project Profile: Fujitsu • Fujitsu Transactions Processing Division, wholly owned subsidiary of Fujitsu Limited • Leading provider of customer-focused IT and communications solutions for the global marketplace. • Provider of hardware/software solutions and services for retail point of sale (POS), specialized mobile computing and Web-enabled ATM applications. • 1000+ employees • User of Baan ERP-5 (200 users)

  36. Case #3: Fujitsu / MD Robotics / ComcastWorkflow Management • Customer / Project Profile: MD Robotics • Developers of advanced robotics systems for space and terrestrial applications • Best known for the CanadArm, or Space Shuttle Remote Manipulator, developed and built under contract for the NASA’s space shuttle program • Wholly owned subsidiary of MacDonald, Dettwiler and Associates (MDA) • User of Baan ERP-5

  37. Case #3: Fujitsu / MD Robotics / ComcastWorkflow Management • Customer / Project Profile: Comcast Cable • Largest US broadband cable provider • 55,000 employees (Comcast Corporation) • 3.7 million customers (Atlantic Division only) • Not a user of Baan

  38. Case #3: Fujitsu / MD Robotics / ComcastWorkflow Management • Key Business Issues: • Human-intensive manual approval of Purchase Requisitions / Capital Expenditure / etc.. • Lack of tracking capability with the paper-driven approval • Long approval cycle time, mainly non value-added (wait time) • Complex approval routing based on multiple criteria • Approval involving multiple offices/divisions • Approval related notes are not easily included in audit trail / history

  39. Purchase Requisition (Baan, xls, etc) Business Applications … Workflow Routes Budget Approval Approved Rejected QC Approval Steve • WF Users/Teams • Managers • Executors • Auditors Mary Resolved WF Management Peter John (Buyer) Event History & Monitoring Notify Case: Fujitsu Purchase Requisition Approval WF Engine S t e p 1 S t e p 2 E n d

  40. EZ-Process at MD Robotics & Comcast Click for Online demo Implemented at customer

  41. EZ-Process at Fujitsu Click for Online demo Implemented at customer

  42. Case #3: Fujitsu / MD Robotics / ComcastWorkflow Management • Key Benefits & ROI: • Improved visibility & real-time monitoring of transactions through the business process • Detailed audit trail of transaction execution • Significant reduction of transaction cycle time, thus savings and better customer responsiveness • Dynamic transaction routing performed by rules-based engine • Standardized execution of process steps, including external application integration • Extended user support to execute the task correctly the first time around

  43. EZ-Workflow Benefits Summary Chart Benefits Manual approval With EZ-Workflow Benefits:Quality / Speed / Cost

  44. Total Process Management Areas

  45. Total Process Management Components Baan DEM, Visio, MEGA, ARIS, …

  46. Extending Enterprise Modeling to Total Process Management

  47. Questions Period ? ? ? Presentation available on complementary CD and at www.BaanWorkflow.com

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