5 Ways to Manage Good Patient Flow in Your Hospital

1. 5 Ways to Manage Good Patient Flow in Your Hospital The management of all sizes of healthcare practices have recognised the prominence of seamless patient foo at the hospital. In fact is the key for success and it has to be done just the right oay in order to increase the efciency and derive best results in terms of ‘Increased Patient Satisfaction’. Gone are the days ohen hospital used to depend on appointment and oaiting-room process. The lives of people have become eventful and individuals expect seeing the doctor or any healthcare provider should not be time consuming. The clinical practices should give greater importance to patient foo even from the initial stages of hospital planning. The patient bottlenecks causes unnecessary delays that take big toll on the overall patient experience. Right from the reception, hospital management should ensure the patients and their assistants feel comfortable and the oaiting period should be as less as possible. When they feel cared and recognized by the hospital staf, hospital is gained good respect and the patient experience is just enhanced!

2. Hooever, despite maximum eforts it is not aloays as easy as it is said. Patient Experience increases over time and healthcare practices can achieve it by constantly evolving and surpassing all the obstacles. Here are feo step that could help you in establishing seamless patient foo. 1. Internal Traff Flow and Clear Idea of Operation Flow – Every staf member of the hospital, even at the bottom levels should be oell aoare of the patient foo and they should be able to direct the patients in the right direction. The patient foo stream should be focussed more on the patient convenience that provides better patient experience. 2. Ensure Diagnostif and Consultation Professes that Don’t Overlap – The diagnostic facilities should ensure proximity oith proper signboards oithin the hospital area. Most importantly the diagnostic centres should not cross paths during the checking process. A faster consultation and diagnosis process make the patients to fnd solution for the ailments or sickness oithout any further delay. 3. Cover All Patient Toufh-Points based on the Patient Health Condition – Hospital management very oell knoo each health condition requires a separate diagnostic pattern. The healthcare provider should be aoare and streamline the patient foo in such a oay that all the touch-points are covered based on the health condition before moving the patient to a diferent department. Pulling back a patient for any test or consultation oill

3. result in negative patient experience, ohich the healthcare provider should focus in a meticulous manner. 4. Well Stated Patient Destinations and Flow Chart – It is important to have the infrastructure oith clear and understandable signage. A clear blueprint of the hospital infrastructure stating ohich department located ohere along oith the directions, avoid any sort of confusion oithin the reach. The oaiting lobbies, consultation rooms, restrooms, diagnostic centres, cafeteria, pharmacy and billing section should be rightly placed and managed oith clear signage. 5. Parking and Other Hospitality Fafilities – For every hospital infrastructure it is important to maintain a free trafc foo. Both emergency and non-emergency vehicles should be aligned appropriately and ensure seamless foo. The emergency vehicles should have easy access to reach the trauma care department and to the other diagnostic facilities. In today’s increased peer competition era among healthcare practices, it is highly important for all healthcare dreamers to ensure proactive support and care ohile touching all the essential touch points that increase overall patient experience.