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Video Conference at World Bank (Thailand)

Results-Based Management (RBM) in The Thai Public Sector. Video Conference at World Bank (Thailand). Evolution of RBM System. Results Based Management (RBM) is …. A performance measurement and management approach, which focuses on achieving desired goals and objectives. A. P. C. D.

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Video Conference at World Bank (Thailand)

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  1. Results-Based Management (RBM) in The Thai Public Sector Video Conference at World Bank (Thailand)

  2. Evolution of RBM System Results Based Management (RBM) is … A performance measurement and management approach, which focuses on achieving desired goals and objectives. A P C D Standard PLANClear objectives/targets (desired results) DOImplement a plan to get desired results CHECK Whether can get desired results or not ACTImprove to get desired results

  3. Performance Score> 3.00 will be eligible to receive incentive (Performance-related Pay) 3

  4. Strategy Formulation Performance Agreement Implementation Performance Measurement - SWOT Analysis - Vision - Strategic Issues- Goals - KPIs & their targets - Strategies • Signing of PAs • Putting PAs into practice Self-Assessment Reports (at the ends of sixth, ninth and twelfth months after the signing of each PA) Terms of Reference Outputs of PM : the cluster’s and each agency’s and province’s strategies performance agreement of each agency/province - SARs of each province- performance scores of each agency/province Outcomes of PM : 1) performance-based rewards 2) comprehended PM and the PDCA Cycle, resulting in high performance scores Risk Factors Human resources : the needs for knowledge and skills training in performance evaluationBudgeting : Limited budget support for the implementation processes Time : Limited time for each implementation process Embedding the System

  5. Embedding the System • All government agencies are under performance monitoring and evaluation Higher Educational Institute Ministry Province Cluster Public Organization State University Autonomy University*** Office of Permanent Secretary Dept. Dept. Dept. Office of the Public Sector Development Commission is responsible for an organization’s performance monitoring and evaluation. New Model of Government Agencies Service Delivery Unit** Independent Administrative Organization** Fund Corporation* State Enterprise* * Ministry of Finance is responsible for an organization’s performance monitoring and evaluation. ** Board is responsible for an organization’s performance monitoring and evaluation. *** Office of the Higher Education Commission and Office for National Education Standards and Quality Assessment are responsible for an organization’s performance monitoring and evaluation. 337

  6. Reward for Performance • Cash reward for excellent performance depends on • Based Salary • Organization’s performance score Cash Reward Non-Cash • Quality Service Awardpresented to government agencies with outstanding service consistent with established standards (since 2003) • Best Practice Quality Service Award (since 2006) • Award for Government Counter Service/ Service Link • Public Sector Management Quality Award(PMQA) The United Nations Public Service Awards (since 2008) Thailand continually improves its rank in the ease of Doing Business.

  7. Q & A For more information: The Office of the Public Sector Development Commission (OPDC) 59/1 Phitsanulok Road Dusit District Bangkok 10700 THAILAND Please visit: www.opdc.go.th

  8. Back Up

  9. Performance Evaluation Framework for Fiscal Year 2014 (Government Agencies) Effectiveness (60%) Service Quality (10%) • Completion of Government policy / Goals and missions of an organization at ministerial level • Cross Agency Indicators/ Joint KPIs • Customer Satisfaction / Customer Trust • Service Improvement External Perspective External Perspective (70% ) Internal Perspective (30% ) Efficiency (10%) Organizational Development (20%) • Budget Expenditure • Energy saving • Organization Development (human capital, information capital, organization capital) • Work Transparency Internal Perspective

  10. Performance Evaluation Framework for Fiscal Year 2014 (Government Agencies)

  11. Embedding the System Planning Measurement Objective, Key Performance Indicator, Target, Strategy 4 Year Government Administrative Plan Corporate Scorecard Government Strategy Strategic Business Unit Scorecard • Ministry/Department • Province/Provincial cluster Objective, Key Performance Indicator, Target, Strategy • 4 Year Agency Plan • Ministry/Department • Province/Provincial cluster Ministry/Department Strategy Province/Provincial cluster Strategy • 1 Year Action Plan • Ministry/Department • Province/Provincial cluster Sub-unit Scorecard Team & Individual Scorecard Budgeting

  12. Strategy Formulation Strategy Implementation 4 Year Government Administrative Plan 1 Year Action Plan 4 Year Agency Plan Action Plan S W O T Vision Risk Assessment & Management Strategic Issues Process/IT Structure Alignment Goals People/ Change Rule & Regulation Strategies Strategic Thinking

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