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When Disaster Strikes

When Disaster Strikes. What We Learned From a Lightning Strike…. Anderson County Sheriff’s Office 911 Center Overview. Unified- Provides 911 and Dispatch services for all disciplines in all municipalities within Anderson County Answers over 500,000 telephone calls annually

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When Disaster Strikes

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  1. When Disaster Strikes What We Learned From a Lightning Strike…

  2. Anderson County Sheriff’s Office911 Center Overview • Unified- Provides 911 and Dispatch services for all disciplines in all municipalities within Anderson County • Answers over 500,000 telephone calls annually • Serves as the Anderson County “Warning Point” for the Oconee Fixed Nuclear Facility • Serves just under 200,000 residents and roughly 780 sq miles • Mutual-aid partner with Clemson University Fire and Police • ***RELATIONSHIPS***

  3. Anderson County Sheriff’s Office • 4 JUL 2011 • A single short lived thunderstorm cell produced ground to cloud lightning that hit two blocks from the 911 Center • The lightning produced transient voltage that caused catastrophic damage to both the 911 Phone and Switch system and the Radio Console systems • 911 Calls were routed to an alternate 911 PSAP immediately • On duty dispatchers initiated the Disaster Recovery Plan and moved to the alternate facility • Within 15 minutes, on-duty dispatchers were operating at the alternate location and remained there for five days • ***RELATIONSHIPS***

  4. Planning Before a Disaster • You must have a Plan! • Determine the absolute minimum number of required circuits, channels, operator positions needed to maintain 911/Dispatch service • Find an alternate location capable of providing the above- • Other government facilities • Fire Stations • EMS Stations • Work with external customers on plans • Involve customers on alternate dispatch plans along with any reduced capability

  5. Planning Before a Disaster • What telephone resources will you need? • POTS? • PRI/T1 • PBX • What radio dispatch radio functions will you need? • Can you utilize desktop control stations? • Portable radios? What about batteries and chargers? • How will you notify fire and EMS stations?

  6. Planning Before a Disaster • ***RELATIONSHIPS*** • Get to know your neighboring agencies today • Execute MOU’s for NCIC and other required information sharing • Site Security Profiles as needed • ***RELATIONSHIPS***

  7. Successful Disaster Recovery

  8. Successful Disaster Recovery

  9. Successful Disaster Recovery

  10. When Disaster Strikes-What We LearnedFrom a Lightning Strike Captain Matthew Littleton Anderson County Sheriff’s Office mlittleton@andersonsheriff.com

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