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Dale Carnegie Training

Dale Carnegie Training. ®. Coach for Performance Improvement. ISO-405-PD-EV-1502-V1.0. Coach for Performance Improvement. Learning Objectives. Describe the Cycle of Growth and Change and how it relates to training Apply the steps of the coaching process to improve performance in others

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Dale Carnegie Training

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  1. Dale Carnegie Training ® Coach for Performance Improvement ISO-405-PD-EV-1502-V1.0

  2. Coach for Performance Improvement Learning Objectives • Describethe Cycle of Growth and Change and how it relates to training • Applythe steps of the coaching process to improve performance in others • Identify additional approaches to develop people “Use encouragement. Make the fault seem easy to correct.” —Dale Carnegie

  3. Coaching …is about balancing development in 3 key areas Education Motivation Training To Learn To Feel To Do

  4. Motivation gap Fundamentals Right Concepts with strong coaching Principles Knowledge trap Cycle of Growth and Change Need to More coaching Want to Feedback Can do Follow-up Accountability Will do Measurement Habit Attitude Show me how Recognition Skill Knowledge Practice

  5. 1 Identify Opportunities 2 Picture the Desired Outcome 3 Establish the Right Attitudes 4 Provide Resources 5 Practice & Skill Development 6 Reinforce Progress 7 Reward The Coaching Process

  6. Gain Cooperation Principles The only way to get the best of an argument is to avoid it Show respect for other’s opinions – never say “you’re wrong” If you’re wrong, admit it quickly and emphatically Begin in a friendly way Get the other person saying “yes” immediately Let the other person do a great deal of the talking Let the other person feel the ideais his or hers Try honestly to see things from the others’point of view Be sympathetic with the other person’s ideas and desires Defuse Negative Attitudes Increase Cooperation Understanding Appeal to the noblermotives Dramatize your ideas Influence Throw down a challenge

  7. Dale Carnegie Training ® Coach for Performance Improvement ISO-405-PD-EV-1502-V1.0

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